stacks - Customer Success Manager - Accounting
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Requirements
• 3–7 Years of SaaS Customer Success Experience: A strong track record managing post-sales relationships with mid-market and enterprise clients. You’ve owned renewals, driven expansion, and worked cross-functionally to deliver success. • Accounting Expertise: Hands-on experience in accounting, ideally as a Controller, /ACA/ACCA, or within a finance team managing the close process. You speak the language of Stacks users and understand their day-to-day challenges. • Customer-Centric Mindset: You know how to build trust with finance teams, navigate and deliver strategic support. • Product Mastery: You’re quick to learn new tools and can confidently guide others through them. You can break down complex workflows into actionable steps for our customers.. • Step 2: 45-minute conversation with our team to dive deeper into your commercial experience • Step 3: Take-home and 1-hour on-site panel interview with our team at Stacks • Step 4: Founder Chat with Albert (our Founder) • Step 5: Offer!
Responsibilities
• Drive Customer Success: Support the full customer journey from onboarding to renewal and expansion. You’ll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations. • Accounting-Led Support: Leverage your Accounting / Controller background to deeply understand customer workflows and challenges. You’ll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks. • Drive Net Retention: You will own renewals and expansion across your portfolio by delivering measurable value and identifying opportunities for deeper adoption. • Product Mastery: Become a power user of Stacks, able to guide customers through best practices, troubleshoot issues, and ensure seamless implementation. • Cross-functional Collaboration: Partner with Sales, Product, and Engineering to translate feedback into actionable improvements that address the needs of accounting teams. • Strategic Impact: As one of our first CS hires, you’ll help define the function from the ground up, building playbooks and influencing our GTM strategy.
Benefits
• Cutting-Edge Technology: Work at the forefront of the Gen AI revolution. • Top-Tier Team: Collaborate with talented colleagues from companies like Uber, Plaid, Miro, and Mollie. • Foundational Role: Become one of the founding pillars of an exciting company, backed by Tier 1 VCs and executives from OpenAI, Stripe, and DeepMind. • 🤝 THE HIRING PROCESS
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