stacks - Customer Success Manager - Accounting
Requirements
• 3–7 Years of SaaS Customer Success Experience: A strong track record managing post-sales relationships with mid-market and enterprise clients. You’ve owned renewals, driven expansion, and worked cross-functionally to deliver success. • Accounting Expertise: Hands-on experience in accounting, ideally as a Controller, /ACA/ACCA, or within a finance team managing the close process. You speak the language of Stacks users and understand their day-to-day challenges. • Customer-Centric Mindset: You know how to build trust with finance teams, navigate and deliver strategic support. • Product Mastery: You’re quick to learn new tools and can confidently guide others through them. You can break down complex workflows into actionable steps for our customers.. • Step 2: 45-minute conversation with our team to dive deeper into your commercial experience • Step 3: Take-home and 1-hour on-site panel interview with our team at Stacks • Step 4: Founder Chat with Albert (our Founder) • Step 5: Offer!
Responsibilities
• Drive Customer Success: Support the full customer journey from onboarding to renewal and expansion. You’ll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations. • Accounting-Led Support: Leverage your Accounting / Controller background to deeply understand customer workflows and challenges. You’ll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks. • Drive Net Retention: You will own renewals and expansion across your portfolio by delivering measurable value and identifying opportunities for deeper adoption. • Product Mastery: Become a power user of Stacks, able to guide customers through best practices, troubleshoot issues, and ensure seamless implementation. • Cross-functional Collaboration: Partner with Sales, Product, and Engineering to translate feedback into actionable improvements that address the needs of accounting teams. • Strategic Impact: As one of our first CS hires, you’ll help define the function from the ground up, building playbooks and influencing our GTM strategy.
Benefits
• Foundational role: Help shape a category-defining company from an early stage, working directly with founders and a small, high-agency team. • Meaningful ownership: Competitive equity in a company scaling rapidly towards $10m ARR, where your impact will directly shape the outcome. • Cutting-edge product and tech: Work at the intersection of AI and finance, building systems that fundamentally change how companies run their financial close. • High-calibre team: Collaborate with people from companies like Uber, Plaid, Miro, and Mollie. • Exceptional workspace: Our London HQ is based in Fora — a modern, design-led space in the heart of the city with access to a gym, classes, and an environment built for focused, in-person building • Strong team culture: We run regular socials and off-sites that bring the team together properly, we recently have our 2-year anniversary party in Amsterdam, with board games, a tarot card reader and live music 🎶 • 🤝 The Hiring Process • We move fast. Most candidates complete the full process within two weeks • Step 1: 30 min intro chat with our TA team to learn more about Stacks and get genuinely excited about what we are building • Step 2: 30 min chat with Farid (COO) to dive into your experience, focused on relationship building, driving adoption, and more. • Step 3: 45 min deep dive with Albert (Founder) and extension to the previous conversation • Step 4: 60 min onsite case presentation with the team, focused on a real onboarding plan scenario • Step 5: 30 min onsite conversation with someoen from our leadership team about Stacks culture, values, and the journey ahead • Step 6: Offer. If we have gotten this far, we are excited about you and we will make that clear
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