multiplymii - Operations Manager (US Staffing & Offshore Teams)

• You will work with our client, an offshore accounting company supporting painting and construction businesses. In this role, you will oversee business operations, drive efficiency and service quality, and identify opportunities to improve processes and performance. • As a key people leader, you will act as a mentor, advocate, and developer of the team, particularly the Philippine-based staff. You will help ensure teams are aligned with company values, processes, performance expectations, and client commitments while supporting employee engagement and long-term growth. • We are looking for someone who is professional, approachable, and highly skilled in written and verbal English communication. This is a fully remote role within a rapidly scaling Finance and Technology company. • 5-8 years of experience in operations leadership, ideally within an offshoring, outsourcing, accounting, or technical services environment. • Proven experience leading, developing, and scaling remote teams, including managers and senior-level staff. • Strong understanding of team dynamics, employee development, culture-building, and retention in a remote environment. • Demonstrated experience in operational strategy, change management, workflow optimization, and process improvement. • Strong analytical and organizational skills, with the ability to manage multiple priorities and use data to drive decisions. • High emotional intelligence and the ability to navigate sensitive employee situations with empathy, professionalism, and sound judgment. • Excellent written and verbal English communication skills, with the ability to work effectively across US and Philippine teams. • Experience working with global or US–Philippine teams, including comfort with PST working hours and cross-cultural collaboration. • Familiarity with ClickUp or similar project and task management platforms preferred. • Experience in a boutique, startup, or fast-growing environment, with the ability to build scalable processes without relying on corporate bureaucracy. • Adaptable, hands-on, and comfortable working in a fast-paced environment where priorities evolve and results matter.