taptapsend - Head of APAC

• Directly own growth across East Asia, particularly China, including customer acquisition and retention, pricing, user research, product quality and customer experience • Oversee growth across Southeast Asia, working closely with market leaders to set priorities, challenge and support market strategies, and deliver growth and profitability targets • Identify and execute opportunities to unlock new markets and customer segments across APAC • Recommend product improvements based on market, competitor and customer insights from across the region • Team Leadership & Development • Lead teams across APAC to execute against collaboratively aligned strategies, priorities and timelines • Provide strategic direction, coaching and support to market leaders across Southeast Asia while remaining hands-on in East Asia where needed • Hire, inspire, develop and retain top, diverse talent • Own team development and coaching, building a high-performing regional organisation as Taptap Send scales • 10+ years of experience in payments or financial services, including senior leadership experience within a regulated entity. • Proven track record of owning and scaling a multi-market or regional business with P&L responsibility, delivering ambitious growth and profitability targets. • Deep understanding of the China payments ecosystem and strong networks across China and the broader East Asia fintech and financial services ecosystem. • Strong understanding of the regulatory and payments landscape across APAC. • Demonstrated experience driving consumer customer acquisition and retention, with a track record of building and scaling sustainable growth. • Experience building, developing and leading high-performing teams across multiple markets and geographies. • Strong commercial judgement, with the ability to balance growth, customer experience, operational excellence and profitability. • Advanced stakeholder management capability, with the ability to build credibility with senior internal and external stakeholders. • Strong analytical skills and a data-driven approach to decision making. • Fluency in English and Mandarin is required. • Bachelor's degree required; an advanced degree or MBA is a plus. • Willingness to travel internationally on a regular basis to meet customers, partners and team members. • Execution oriented - we have an “impact first” philosophy and a lot to be done. You should be able to prioritize and take ideas to implementation • Customer-centric - you love speaking to people and enjoy building meaningful relationships with customers and community members across cultures • Mission-Oriented - you are passionate about working with immigrant communities and/or financial inclusion • Flexible - you are comfortable setting your working hours to accomplish your goals, including work commitments on nights and weekends (e.g., events or customer meetings) • Organized - you have a system for how you approach your work that can keep you on track in a scrappy startup environment • Driven - you thrive in fast-paced, target oriented environments