gc-ai - Head of Revenue Operations

• Build Revenue Operations from the Ground Up: Design and implement a comprehensive revenue operations strategy, encompassing marketing, sales, customer, and partner operations, to optimize the end-to-end revenue lifecycle and drive sustainable growth. • Hire and Lead a Team: Recruit, onboard, and mentor a high-performing revenue operations team, fostering a culture of collaboration, accountability, and excellence. • Create Processes and Structure: Develop and document scalable processes for demand generation, sales forecasting, pipeline management, customer retention, and partner strategy • Select and Implement Technology: Identify, acquire, and integrate a best-in-class technology stack to support revenue operations and enhance team efficiency. • Drive Cross-Functional Alignment: Partner with Sales, Marketing, Product, Customer Success, and Partnerships teams to align strategies, streamline workflows, and ensure consistent messaging and execution for legal industry buyers. • Optimize Revenue Performance: Translate go-to-market initiatives into actionable programs that fuel pipeline growth, accelerate deal cycles, improve win rates, and maximize customer lifetime value. • Measure and Report Impact: Define and track KPIs (e.g., revenue growth, pipeline velocity, customer retention rates, partner contribution) to assess performance, identify bottlenecks, and drive data-driven decisions. • Act as a Strategic Doer: Balance hands-on execution (e.g., building playbooks, configuring tools, training teams) with strategic leadership to set the vision and roadmap for revenue operations. • WHAT YOU’VE DONE • 7+ years of experience in revenue operations, sales operations, marketing operations, or related roles, with at least 3 years in a leadership position. • Proven track record of building revenue operations functions or leading transformative initiatives from scratch in a B2B SaaS environment, ideally in legal tech or AI-driven software. • Experience recruiting, hiring, and managing cross-functional teams in a high-growth startup or scale-up. • Demonstrated ability to design and implement processes, structures, and technology stacks for marketing, sales, customer, and partner operations. • Exceptional communication and collaboration skills, with the ability to align diverse stakeholders and drive consensus in ambiguous settings. • Strong analytical mindset, with expertise in defining KPIs, leveraging data, and optimizing revenue performance. • Self-starter mentality, with a history of thriving in fast-paced environments and balancing strategic planning with tactical execution.