Pathward, N.A. - Financial Crimes Compliance Training Director

• Training Program Strategy & Governance • Define and lead the enterprise FCC training strategy aligned to regulatory expectations, internal policies, and control requirements • Develop and maintain a formal training governance framework, including policies, procedures, and curriculum mapping • Ensure training content is linked to risk assessments, control requirements, and key regulatory obligations • Incorporate updates driven by regulatory guidance, industry enforcement actions, audit findings, and compliance testing results • Training Program Execution & Design • Oversee development of role-based training programs across all relevant employee populations and business units • Ensure training coverage includes AML/CFT fundamentals, transaction monitoring, SAR reporting, CDD/EDD, sanctions, fraud, and emerging typologies • Establish enterprise standards for training design, delivery quality, and documentation completeness • Maintain a structured training framework aligned to employee roles, business line risk exposure, and regulatory requirements • Incorporate updates from regulatory guidance, audit findings, compliance testing results, and emerging financial crime risks into training materials • Performance Monitoring & Reporting • Define and monitor key performance indicators (KPIs) and key risk indicators (KRIs) related to training completion, timeliness, and effectiveness • Provide senior leadership reporting, including trend analysis, compliance gaps, and remediation plans • Enforce training completion standards and escalation protocols for non-compliance • Maintain centralized tracking of training assignments, completion, and exceptions across employee populations • Produce regular training status reports including root cause identification and corrective action tracking • Examination Engagement & Issue Management • Serve as primary point of contact for FCC training in compliance testing, internal audits and regulatory examinations. • Ensure training-related findings identified through reviews are addressed in a timely and sustainable manner • Maintain documentation that is complete, accurate, and examination-ready at all times. • Onboarding & Capability Development • Oversee onboarding and continuous learning programs for FCC staff and broader employee populations • Establish measurable proficiency standards and post-training knowledge validation requirements • Drive continuous improvement of onboarding programs based on testing results, feedback, and performance indicators • Maintain completion records and supporting documentation for all onboarding and training activities. • Third-Party & LMS Oversight • Oversee third-party training vendors, including due diligence, performance monitoring, and content governance • Ensure LMS platforms support reporting automation, audit readiness, and scalability across the enterprise • Validate that third-party training content meets internal policy standards and regulatory expectations • Bachelor’s degree required • Advanced degree in Education, Instructional Design, Business Administration, or a related field preferred • AML or other financial crimes certification preferred • 8+ years of financial crimes compliance experience in a regulated environment (bank, BaaS, fintech, or regulator) • 5+ years leading or owning enterprise training or compliance programs • Deep knowledge of AML/CFT regulatory frameworks and supervisory expectations (FFIEC Manual, FinCEN guidance, OCC expectations) • Experience aligning training programs to regulatory expectations • Experience designing risk-based training frameworks across complex organizations or partner ecosystems (e.g., BaaS programs) • Hands-on experience administering and optimizing LMS platforms, including reporting automation and audit support • Proficiency in instructional design and adult learning principles • Core Competencies: • Core Competencies: • Expertise in AML/CFT regulatory requirements and financial crime typologies • Strong instructional design and curriculum development capability • Ability to design training programs that drive measurable behavior change and reduce compliance risk • Understanding of control design and how training supports the effectiveness of the Bank's compliance control environment • Effective communicator and presenter across all organizational levels, including senior leadership and regulators • Strategic thinker capable of setting program direction with minimal guidance • Strong analytical and problem-solving skills • Ability to manage multiple priorities in a fast-paced, regulated environment • Experience operating in BaaS, fintech, or complex multi-partner environments • The responsibilities listed above are not all inclusive and may be changed at any time.