Graphcore - Lab Support Engineer (Linux & Windows)
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Requirements
• Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting • Familiarity with desktop and server hardware, BMCs, Out-of-Band networks, firmware & BIOS upgrades, PDU, rack mounts • Managing Infrastructure-as-Code using Puppet, Ansible, or similar • Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads • Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry) • Experience in managing web servers, load-balancers, reverse-proxies (e.g.: ha-proxy, nginx) • Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes) • Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications • We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Responsibilities
• Logging and solving support requests face-to-face & via ticketing system, L1&L2 support • Handling and maintaining Linux-based systems • Handling and providing support for Windows-based systems • Managing a fleet of servers, helping Hardware Lab teams with daily activities • Installing and troubleshooting servers, hardware maintenance, fault finding • Detailing solutions and maintaining a clear, up-to-date internal knowledge base • Essential • Excellent communication and customer service skills • Good understanding of troubleshooting principles and methodical problem-solving • Strong Linux administration skills in Debian & RedHat derivatives • Good Windows administration skills • Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting • Familiarity with desktop and server hardware, BMCs, Out-of-Band networks, firmware & BIOS upgrades, PDU, rack mounts • Managing Infrastructure-as-Code using Puppet, Ansible, or similar • Desirable • Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads • Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry) • Experience in managing web servers, load-balancers, reverse-proxies (e.g.: ha-proxy, nginx) • Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes) • Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications • We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
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