mytomorrows - Program Manager, Clinical Trial Operations
Requirements
• University degree in Life Sciences/Healthcare (preferred) • 2+ years of trial / project management experience within the pharmaceutical industry / CROs • Thorough understanding of clinical research and clinical trial patient recruitment • Proven ability to manage complex, cross-functional programs with multiple internal and external stakeholders, ensuring timely delivery and budget oversight • Experience leading client-facing programs, including managing expectations, communicating progress, and serving as a trusted partner to Sponsors and sites • Strong communication and diplomatic skills, with the ability to navigate sensitive situations, balance stakeholder interests, and maintain productive long‑term relationships • A commercial mindset, with the ability to understand commercial drivers, track program financials, and contribute to strategic decision‑making • Basic understanding of how web pages and search engine ads function, to ensure a smooth collaboration with the Marketing and Product & Engineering teams • A good eye for detail; thinking in processes/operations comes natural to you • Able to prioritize, analyze issues, optimize processes and find / recommend alternative solutions • Excellent verbal and written communication skills in English • WHAT SUCCESS IN THE FIRST 6 MONTHS LOOKS LIKE: • At least one-two patient recruitment program launched on time, operating smoothly. • A sustained flow of high-quality, pre‑screened referrals meeting protocol-specific criteria, with clear conversion from inquiry to enrollment. • Strong client relationships, evidenced by NPS > 50 and no escalations. • Seamless collaboration with other teams incl. Patient Navigation, Medical Community, Marketing, Product & Engineering.
Responsibilities
• Be the primary contact person for our BioPharma clients and internal stakeholders for the patient recruitment programs under your responsibility • Be responsible for the onboarding and launch of new programs, including overseeing the development of patient recruitment materials (e.g., clinical trial landing pages with pre-screening questionnaires) • Ensure a smooth-running program and insight-driven reporting • Keep (financial) oversight of the program and manage all the ongoing activities and communication • Create detailed timelines including deliverables, milestones and objectives and ensure that deadlines are being met • Develop strong relations and trust with all stakeholders and keep them up to date on the progress of your programs • Achieve and maintain high customer satisfaction • Develop and advise on solutions to tackle operational issues along with relevant subject matter experts • Contribute to improving our patient recruitment and pre-screening processes and strategies • Support overall myTomorrows program performance and operations, as needed.
Benefits
• Impactful work that helps patients gain access to potentially lifesaving treatments. • International work environment, scale-up energy and a flat organizational structure that encourages creativity and accountability. • Competitive salary, annual performance bonus and an Employee Stock Option Plan. • Great career development opportunities in a fast-growing company. • Learning and development budget alongside internal knowledge sharing sessions. • Attractive pension plan, full premium covered by myTomorrows. • Hybrid working model. • Policies to support working parents. • Healthy lunch at the thriving Amsterdam office. • Unlimited access to professional guidance by certified psychologists via OpenUp • Enjoy monthly events hosted by our vibrant Culture Club as well as an annual ‘myTomorrowland’ company-wide celebration! • Equal opportunities
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