Customer.io - Senior Program Manager
Requirements
• 8+ years of experience in program management, strategic operations, product operations, or a cross-functional ops role — ideally at a B2B SaaS company • Track record of owning complex, multi-team programs end to end, with clear examples of driving alignment across Product, Engineering, and Marketing • Strong influence skills — comfortable driving accountability without direct authority across senior stakeholders • Ability to communicate at two levels: crisp summaries for leadership and detailed working-level coordination with execution teams • Experience in a remote-first, async environment — you know how to build relationships and drive outcomes without being in the room • Genuine comfort with ambiguity — you create structure rather than waiting for it • Familiarity with PLG, self-serve growth, or B2B SaaS metrics is a strong plus
Responsibilities
• Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing — keeping cross-functional teams moving and accountable • Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM • Gather context from each team's planning process, synthesize it, and partner with leadership to inform quarterly prioritization • Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput • Identify blockers, risks, and gaps early — and drive resolution proactively, escalating when needed • Help the team scale its operating rhythms as our self-serve motion grows in scope and complexity
Benefits
• Customer.io's self-serve business is growing, and the programs supporting it are getting more complex. This is a rare opportunity to build the operating layer of that motion from the inside — working directly with senior leaders across the company, with real ownership over how work gets done. • We believe in transparency. Starting salary for this role is $130,000 - $146,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. • $130,000 - $146,000 USD • We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave, unlimited PTO • Zone 1: $156k - $175k • Zone 2: $143k - $161k • Zone 3: $130k - $146k • Our Process • No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision. • 30-minute video call with Recruiter • 45-minute video call with Hiring Manager • Three 45-minute 1:1 video calls with cross-functional partners • Final 30-minute conversation with senior leadership • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. • Check out our careers page (https://customer.io/careers/) for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
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