scrunch - Enterprise Customer Success Manager
Requirements
• Applicants must reside in one of the following states: Arizona, California, Colorado, Florida, Illinois, Indiana, Massachusetts, Maryland, Missouri, Minnesota, New Hampshire, New Jersey, New York, Ohio, Texas, Utah • We are unable to hire outside of these states at this time. • If you are based in New York, this role will be considered Hybrid, 3x/week in-office with flexibility. • 5+ years in customer success or account management, ideally at a marketing-focused SaaS company. • A genuine builder mentality—you've joined teams early, built processes from scratch, and are proud of the systems you've left behind. • Demonstrated fluency with AI tools in your daily workflow—using them to research, draft, analyze, synthesize, and problem-solve faster and better. • Strong communication skills—you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving. • Proven experience managing a strategic enterprise book of business, with playbooks to show for it. • Comfort operating in ambiguity—you don't wait for the perfect brief; you figure it out and iterate. • A team-first orientation—you collaborate fluidly across product, sales, and marketing to drive outcomes. • WHAT SUCCESS LOOKS LIKE • Proactively ensure that clients measure and achieve their desired outcome with our software solution. • Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers • Onboard clients promptly to ensure they start receiving value from their investment in our platform • Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities. • Clients see you as a trusted advisor who brings fresh thinking, AI-forward strategy, and genuine expertise to every conversation.
Responsibilities
• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution. • Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization. • Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction. • Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).
Benefits
• Estimated Base Salary $110K – $150K • This salary range represents base salary only and does not include equity, commissions, bonuses, or benefits, which may be offered in addition to base compensation. • In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Walk us through the last time you used AI to solve a problem at work. What was your first prompt, how did it fall short, and what did you do next? • Walk me through an AI tool or workflow you built at a previous job. Did it actually get adopted? If yes, what made it stick — if not, what got in the way? • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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