paytm - Program Manager - Global Expansion
Requirements
• Functional Area: Technology / Enabling Functions – Technical Program Management • Location: Noida • Experience: 6 to 9 years of strong experience in Program Management, Technical Program Management (TPM), or Product Operations within Fintech, Digital Payments, E-commerce, or fast-growing Global Tech platforms. • Program Management Expertise: Proven track record of managing multi-stakeholder, international programs from inception to commercial go-live. • Cross-Functional & External Coordination: Demonstrated ability to align internal technology/product units with external partners, banking, vendor, or regulatory partners across different geographies. • Technical & Product Acumen: Strong understanding of software development lifecycles (SDLC), product roadmapping, API integrations, and digital payment ecosystems. • Education: Bachelor’s or Master’s degree in Engineering, Technology, Business Administration, or a related field. • Hands-on experience with cross-border payments, market launches, or international entity/corporate setup in regions across SEA or Europe. • PMP, PRINCE2, or Agile Scrum Master certification (a plus, not required). • Familiarity with international regulatory, data privacy, and compliance landscapes in digital financial services. • AI Expectations • At Paytm, we cultivate an AI-first culture to accelerate execution speed and operational efficiency. In this role, you are expected to: • Utilize AI-driven productivity tools for automated documentation, meeting summaries, and multi-market status aggregation. • Implement AI tools for risk analysis, timeline forecasting, and dependency tracking across complex multi-team roadmaps. • Continuously experiment with AI capabilities to optimize workflow automation, communication channels, and program reporting. • End-to-End Ownership: Displays deep accountability for driving international projects across the finish line despite regional complexities. • Bias for Action & Speed: Operates with high urgency to remove execution blockers and coordinate cross-functional alignment rapidly. • Adaptability & Ambiguity: Thrives in dynamic, high-growth environments with evolving priorities and distributed cross-cultural teams. • Collaborative Communication: Excellent articulation and stakeholder management skills to negotiate timelines, align goals, and foster strong partnerships. • Career Stability: Demonstrates consistent career progression, sustained program delivery, and meaningful tenure in previous organizations. • Location: Noida • AI Expectations
Responsibilities
• International Program Governance: Lead end-to-end programme management for international launches (e.g., Luxembourg and European expansion), defining milestones, governance frameworks, and driving operational readiness across internal and external stakeholders. • Product & Tech Coordination: Oversee roadmap planning and development delivery for international markets (e.g., Indonesia), aligning engineering, product, and business goals to deliver robust market-specific solutions. • Cross-Functional Stakeholder Orchestration: Bring together internal engineering, product, legal, finance, risk, and compliance teams alongside external banking, regulatory, and corporate partners to streamline expansion workflows. • Day-to-Day Issue Resolution: Act as the primary escalation point to troubleshoot operational bottlenecks, technical dependencies, and cross-team friction points, ensuring rapid, smooth execution. • Progress Tracking & Risk Management: Establish transparent program tracking frameworks, proactively identify cross-border operational or technical risks, and present actionable mitigation plans to senior leadership.
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