APEXX Global - Senior Relationship Manager

• Champion a merchant-first mindset, consistently ensuring that merchant needs shape strategic and commercial decisions. • Leading monthly-service reviews & quarterly business reviews for your designated accounts, ensuring your merchant is getting the most out of their partnership with APEXX. • Being the “go-to” point of contact within APEXX, advocating for the merchant internally as well as serving as an escalation point for when things don’t go quite as planned, whilst also being an ambassador for APEXX. • Managing contract renewals and commercial negotiations in partnership with the Head of Relationship Management & CCO. • Identifying up sell and cross selling opportunities - for example: fraud solutions. • Adopting a consultative approach to advise & guide our merchants on all things payments, in order to help them achieve their own goals and objectives. • Partnering with our Customer Experience team to ensure merchant onboarding & go-live is smooth. • Collaborate with wider internal teams as required to enhance the quality of the customer lifecycle and realise the APEXX ambition of being the world’s most merchant centric payments provider.