Crisp Recruit - Sr Operations Manager
Requirements
• Experience in Operations: Proven experience in operations within SMBs; law firm background preferred. • CRM and Process Expertise: Hands-on CRM ownership and process build-out, preferably with Lawmatics. • CRM and Process Expertise: • Tech and Automation Skills: Familiarity with AI tools and integrations like Zapier to enhance firm efficiency. • Data and Reporting Skills: Competence in creating and managing analytics dashboards for performance tracking. • Strong Project Management: Ability to plan and execute projects in a dynamic environment with high follow-through. • Strong Project Management: • Communication Skills: Excellent clarity in communication, setting expectations, and maintaining accountability. • Values Alignment: Mission-driven and quality-obsessed, with a humble, low-ego approach. • Values Alignment: • Education: Bachelor's degree required; additional certifications are a plus. • Education:
Responsibilities
• Build Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversion. • Build Operational Framework: • Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication. • Standardize Procedures: • Establish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution. • Establish KPIs: • Systems Integration: Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce manual handoffs, and ensure systems support better decision-making across intake, billing, case management, and reporting. • Systems Integration: • AI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client service. • AI & Automation: • Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs. • Optimize Intake: • Lead Change Management: Drive early projects for operational wins and train the team on new systems and processes. • Lead Change Management: • Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-making. • Ensure Data Accuracy: • Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when needed. • Operational Accountability:
Benefits
• Mission-Driven Impact: Work on complex immigration matters that truly change lives. • Mission-Driven Impact: • Architect of Growth: Be integral to launching the Dallas office and scaling operations from the ground up. • Architect of Growth: • Collaboration with Leadership: Direct interaction with the founder, providing a unique learning opportunity. • Collaboration with Leadership: • Cultural Fit: Join a respectful, no-drama team with clear communication and shared goals. • Cultural Fit: • Compensation: $75,000–$85,000 base salary, with bonus potential based on performance and milestones. • Health Insurance: Health insurance plan available. • Health Insurance: • Paid Time Off: Two weeks of PTO. • Paid Time Off: • Holidays: Federal holidays observed. • Holidays: • Schedule: 8:30 AM–5:30 PM, with a 1-hour lunch break. • Schedule: • Location: Preferred candidate will be based in Dallas-Fort Worth. Initial onboarding may take place in Houston for approximately two weeks. • Location: • Work Arrangement: Remote initially while the Dallas-Fort Worth office is being launched, with the expectation of transitioning to primarily onsite once the office is established. • Work Arrangement: • Travel: Occasional travel to Houston may be required, likely every couple of months. • Travel: • Growth Path: Opportunity to grow from Senior Operations Manager into Director of Operations or potential COO-level responsibilities as the firm scales. • Growth Path: • This is a unique opportunity to propel The Modi Law Firm into its next stage of growth. Your contributions will help shape the firm's future and leave a lasting imprint on our operational excellence and client services. If you are ready to lead with impact and innovation, we invite you to apply and embark on this transformative journey with us.
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