Snorkel AI - Operations Manager - Enterprise AI Solutions
Requirements
• 5+ years in Professional Services Operations, Delivery Operations, or similar • Proven experience with resource planning, capacity management, and utilization • Experience with forecasting, capacity modeling, or financial planning in a services environment • Proficiency with PSA/PM/CRM tools (e.g., Float, Jira, Salesforce) • Strong understanding of PS financials (margin, burn, revenue recognition) and associated tools, (Excel/Sheets; dashboarding/reporting) • Experience designing or optimizing workflows across multiple systems (PSA, CRM, project management tools) • Comfortable operating in ambiguity and building processes from the ground up • Candidate must be located in the United States • No Visa Sponsorship Provided • Locations • Locations • New York; San Francisco Bay Area; Remote - US
Responsibilities
• Own capacity planning and staffing for the Solutions AI Engineers in Float, aligning resources to projects based on skills, priority, and availability • Build and maintain capacity and revenue forecasts based on pipeline, active projects, and hiring plans • Run scenario planning to identify hiring needs, capacity gaps, and delivery risks • Translate Salesforce (MEDDIC) pipeline into staffing plans and hiring signals, ensuring alignment between demand and capacity • Partner with Engagement Managers during deal formation to validate scope, resourcing, timelines, and margin assumptions • Ensure accurate timesheet submission, utilization tracking, and operational compliance across the delivery organization • Define standards for project setup, tracking, and reporting to ensure consistent execution across engagements • Establish operating cadences (e.g., weekly project and portfolio reviews) to ensure consistent execution • Maintain accurate project and portfolio reporting, including execution status, burn, margin, capacity, and delivery risks • Partner with Finance to ensure accurate revenue recognition, forecasting, and auditability of delivery data • Own reporting and dashboards for core PS metrics, ensuring a single source of truth across systems • Own data quality and consistency across Float, Jira, and Salesforce • Standardize workflows across Float, Jira, and Salesforce; improve data quality
Benefits
• Be Your Best at Snorkel
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