openloophealth - Staff Technical Program Manager
Requirements
• 6+ years of experience in Technical Program Management or equivalent strategic technical role. • Deep working knowledge of Agile software development, such as Scrum and the Scaled Agile Framework (SAFe). • Strong technical fluency (not required to be an engineer) with the ability to understand systems architecture, APIs, integrations, and technical dependencies. • Demonstrated experience translating complex systems into business-friendly language. • Proven experience driving programs tied to OKRs and measurable business outcomes. • Exceptional written and verbal communication skills, with a track record of presenting to senior stakeholders and executives. • Experience writing status reports and program updates tailored to different audiences, from executives to engineering teams. • Experience defining and using delivery metrics (velocity, predictability, cycle time, health indicators) to improve team performance. • Strong prioritization and decision-making skills with the ability to operate autonomously. • Experience aligning and influencing cross-functional stakeholders. • Hands-on experience using Jira and other project management tools to manage cross-functional delivery at scale. • Experience structuring backlogs, defining epics and milestones, and creating executive-ready reporting dashboards. • Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe certification (e.g., SAFe Scrum Master, SAFe Release Train Engineer, SAFe Agilist). • Experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations. • Experience with clinical, pharmacy, or technical integrations. • Experience working in fast-growing or globally distributed teams.
Responsibilities
• Own and drive execution of complex, cross-functional technical initiatives tied directly to company OKRs. • Translate business requirements into clearly defined technical programs and actionable requirements for engineering teams. • Ensure every request from business stakeholders aligns with company objectives and measurable outcomes. • Make prioritization and tradeoff decisions in partnership with Engineering and business leaders, negotiating across scope, timelines, and impact. • Produce status reports and updates tailored to the audience: executive summaries for leadership, detailed delivery views for engineering, and updates for business partners. • Run Agile ceremonies and coordinate delivery across multiple engineering teams, and cross-team planning and dependency management. • Proactively identify risks, manage dependencies, and remove blockers. • Use metrics and retrospective findings to find bottlenecks and improve team efficiency, velocity, and communication.
Benefits
• In addition, for salaried positions you would also be eligible for: • Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • 401(k) + Company Match • Life Insurance, Pet insurance, and more • We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. • Sound like a good fit? We’d love to meet you.
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