humanoid - Staff Program Manager - Services Business Process Automation

UK, London+ Equity1w ago

In Office Staff EMEA Robotics Manufacturing Program Manager Scrum Master Jira Smartsheet Reporting Program Management Data Quality Governance PMP PRINCE2 SAFe CRM Management

Requirements

• Exposure to humanoid robotics, cobots, or other advanced-technology industries. • Familiarity with service benchmarks in relevant industries. • Experience introducing BI as a shared intelligence layer across a multi-team organisation. • PMO tooling proficiency (MS Project, Jira, Smartsheet, or equivalent).

Responsibilities

• Define, own, and continuously evolve the BPA roadmap: SLM platform strategy, BI architecture, process-automation priorities, and customer IT/OT integration. • Translate corporate digitalization objectives and Services business priorities into a structured, time-phased program with clear milestones and resource plans. • Lead cross-functional software deployments and platform integrations from requirement scouting to hypercare, applying Agile (Scrum/Kanban) and structured PMO practices. • Own the program-governance framework — risks, dependencies, change control, escalation, and steering-committee reporting — and track schedule, budget, adoption, data quality, and SLA impact. • Champion the Services Lean First KPI framework and ensure BI reporting reflects real operational progress across the whole Services organisation. • Manage vendor relationships, program budgets, and build-vs-buy-vs-integrate decisions for new BPA tools and platforms. • Act as the strategic interface between Services leadership, product leadership, and corporate IT — simplifying complex technical realities into clear business narratives for executives. • WE’RE LOOKING FOR: • 8–12+ years in digital/IT program management, with a track record of leading large-scale CRM, SLM, or ERP deployments. • Proven success managing complex cross-functional programs in mechatronics, industrial automation, robotics, field service, or advanced manufacturing. • PMP, PRINCE2, or equivalent program-management certification; Agile (SAFe, Scrum Master, or Kanban) is a strong plus. • Solid understanding of CRM and SLM platforms, BI architectures, and enterprise integration patterns. • Experience holding full budget accountability for digitalization programs. • Elite stakeholder communication — able to build consensus across diverse functional and executive stakeholders.

Benefits

• Competitive equity: stock options with meaningful upside as we scale. • 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown). • Private healthcare, including virtual and in-person care. • Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings. • Free daily breakfast, catered lunch, and snacks in-office. • Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics. • Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.