yuzu-health - Support Services Specialist
Requirements
• We’re seeking a motivated, ethical, and compassionate individual who thrives in a fast-paced, detail-oriented environment and is passionate about doing the right thing and making a difference. • CORE COMPETENCIES: • Empathy and active listening • A strong commitment to accuracy and attention to detail • The ability to prioritize workload effectively in a fast-paced environment • Problem-solving and critical thinking • Dependability and accountability • Team-oriented mindset • WHAT WILL MAKE YOU STAND OUT: • Experience with innovative health insurance plan designs, including Reference-Based Pricing (RBP), cash payment models, and employer-sponsored Direct Primary Care • Familiarity with HIPAA, CMS, or managed care guidelines • Bilingual skills (especially Spanish) are a plus
Responsibilities
• Answer inbound calls from members and providers in a professional and courteous manner. • Provide accurate information regarding benefits, eligibility, claims status, authorizations, and network participation. • Research and resolve complex inquiries by collaborating with internal departments. • Educate members and providers on plan policies, digital tools, and available resources. • Escalate issues as appropriate to ensure timely resolution. • Maintain confidentiality and adhere to HIPAA guidelines. • Meet or exceed performance metrics related to call quality, timeliness, and customer satisfaction. • Play a critical role in evolving and strengthening our Support team as we scale and take on new challenges
Benefits
• Equity opportunities • Approximately $48-$55k in annual salary depending on experience, location, and desired equity • 401K with Employer matching • Career growth and development opportunities • Remote capabilities • Work Hours will be Monday - Friday 9am - 6pm EST • We are a high-trust team with radically high transparency and autonomy • OUR INTERVIEW PROCESS: • If you’re selected for an interview, here’s what you can expect: • Initial 30–45 minute video conversation with Support Operations Leadership • Follow-up conversation with members of the broader Operations Leadership team • Take-home assignment (approx. 2 hours) designed to reflect real on-the-job work • Reference checks with 1–2 individuals you provide • Possible onsite visit to our NYC office, depending on your location and role expectations
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