Hummingbird - Support Specialist

• Enhance support processes - you're looking to own the process, from ticket creation through escalation and resolution, ensuring a seamless experience for customers and improving overall efficiency. • Enhance support processes • Contribute to meaningful work by assisting customers in their efforts to fight financial crime, knowing that your role has a direct impact on protecting businesses and communities. • Contribute to meaningful work • Drive efficiency of support processes leveraging technology such as AI. • Drive efficiency • Strong technical troubleshooting skills, experience diagnosing and reproducing and escalating bugs. Experience with APIs, SQL, and familiarity with coding languages, Workato or other iPaaS solutions is a plus. • A problem-solving mentality, someone who is motivated to own customer issues from start to finish and finds satisfaction in resolving complex challenges. • A problem-solving mentality • Ability to learn and adapt quickly, thriving in an environment where new tools, technologies, and workflows are constantly evolving. • Ability to learn and adapt quickly • A collaborative communicator who enjoys working cross-functionally, engaging with various teams including engineering, product, and customer success to resolve customer issues. • A collaborative communicator • Professional and articulate, with a talent for building rapport and providing quality customer service, ensuring customers feel heard and supported. • Professional and articulate • You work east coast hours and are able to support international customers. • You work east coast hours