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Jobs(26,872)/Support Specialist Role(101)/Kodiak Solutions (4) - Sr. Support Analyst

Kodiak Solutions - Sr. Support Analyst

Remote - USA1w ago

Remote Senior NA Cloud Computing Support Specialist Support Engineer SQL Azure Snowflake Documentation

Requirements

• Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields or similar required • Bachelor's degree • 5+ years of relevant experience in product support and/or product implementation • Min 5 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS) • Ability to develop product knowledge in a domain area, and across product lines • Ability to work in a shifting environment while maintaining various levels of standardization and consistency • Experience with ticketing system(s) preferably ServiceNow • preferably ServiceNow • Experience with Microsoft Azure and/or Snowflake, a plus • Technology certifications, a plus • Candidates must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.

Responsibilities

• Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow). • Learn compliance standards across various product areas. • Leveraging documentation related to products and services tasked with supporting/implementing.

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