deaa6ad2-d184-436b-b69e-17f761da1d94 - Specialty Care Navigator, Mood and Anxiety
Requirements
• Required mental health license: LCSW, LMFT, LPC. • Minimum of 2+ years of clinical care experience working with chronic and severe mood and anxiety disorders. • Experience with motivational interviewing, diagnostic assessment, and triage. • Knowledge of current best practices and evidence based treatments for mood and anxiety disorders, with a strong preference for experience and training in Dialectical Behavioral Therapy (DBT). • Excellent listening, written and verbal communication skills. • Acknowledge and embrace diversity and inclusion. • Experience working with diverse populations. • Motivated to go above and beyond for members to provide a high-touch experience. • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. • Able to multi-task and context switch! • DBT certifications
Responsibilities
• Telephonic screening, brief intervention, and referral of members to a mood and/or anxiety specialty treatment provider. • Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s needs and provide support as they set goals. • Utilize knowledge of Dialectical Behavioral Therapy (DBT) skills to coach members as part of their care journey. • Employ motivational interviewing to assist members in engaging in care. • Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider. • Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs. • As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis. • Utilize written communication skills to interact with members and providers through email. • Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes. • Identify and problem-solve issues that serve as a barrier or disruption to care. • Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience. • Assisting other specialty care teams (SUD, Trauma, and Eating Disorders), as needed. • Participate in staff meetings, case consultations, and trainings. • Assist with onboarding and mentoring new team members. • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. • What success looks like: • Maintain high member satisfaction, as measured by survey responses. • Retain members throughout their course of care by maintaining consistent outreach and contact, as appropriate. • Triage and enroll members into appropriate LOC, based on presenting problems and goals. • Outreach members via phone and email to schedule triages.
Benefits
• Note: We have even more benefits than listed here https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical https://www.onemedical.com/membership/ accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom https://www.noom.com/, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot https://springhealth.link/jd-2023-07-carrotbenefit, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub https://springhealth.link/jd-2023-07-gympassbenefit, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons https://www.brighthorizons.com/, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. • Not sure if you meet every requirement? Research shows https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907 that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive https://www.springhealth.com/careers. If this role excites you, we encourage you to apply. • Our privacy policy: https://springhealth.com/privacy-policy/
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