Airwallex - IT Operations Support Lead (Relocation to Singapore)

• Hardware troubleshooting – quickly able to debug common problems with Windows and Apple hardware • Provide AV support for meeting rooms, all-hands event spaces and office technology, ensuring rooms and spaces are reliable and operational • Run new hire IT onboarding events - help our new starters set up their computers, accounts, and onboard to Airwallex • Manage vendors and logistics, including procurement and inventory management in SG and other sites, • Partner with workplace, infosec, people ops and others on office build-outs and evaluate vendors for site expansion • Manage service providers as required, including vendors or contractors • Write exceptional documentation and guides in English - clear, concise and easy for all audiences to understand • Contribute to constant team improvement, providing feedback on what works - and what doesn’t, improving our processes • Provide executive and VIP support, for executives based in SG and visiting, quickly and efficiently • Strong communicator, written and verbal, working with different technical/non-technical audiences and teams, internal and external • Thrive in a startup environment – managing ambiguity and working with various teams to get things done regardless of hierarchy • Use AI to work faster, more efficiently, and improve processes and workflows, able to drive improvements without needing support • Able to demonstrate strong written and verbal communication skills in English – you must be able to communicate well • Strong awareness of what’s needed to run a site, including operations, partnerships, and being able to coordinate across many concurrent projects and competing demands. • Site lead or site management experience, experience as the primary IT site lead or owner in a regional or remote office, • People management/leadership a plus, or tech lead in an IT operations role • Able to operate autonomously and very efficiently – a strong sense of good judgement and attention to detail, flexible in your approaches • A patient and empathetic approach to supporting employees • Demonstrated strong documentation skills – you can document your work, with attention to detail • Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom • You’re consistent, reliable and dependable • Able to demonstrate strong technical troubleshooting skills - hardware and software • Intermediate networking troubleshooting - the basics of networking and common issues with wifi, DNS and office networks. • Experience in high growth multinational tech companies – understanding of different cultures, able to work through technical problems • Strong ability to multitask and work on multiple competing priorities – you can quickly figure out what needs to happen • Experience in financial services. fintech or payments • APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • EQUAL OPPORTUNITY