Blueprint Technologies - Senior UX/CX Designer – Experience Strategy & Research
Requirements
• OR Master's Degree in a related field and 6+ years of experience; • OR equivalent combination of education and directly relevant experience utilizing design thinking methodologies. • 8+ years of product or service design experience is strongly preferred for ideal candidates. • Adobe Photoshop • Adobe Illustrator • Planning research studies • Conducting customer or user interviews • Gathering contextual insights • Synthesizing findings into design recommendations • Experience independently conducting user research with minimal oversight. • Expertise in Customer Experience (CX) Design and Design Thinking methodologies. • Demonstrated ability to combine UX research and UX design responsibilities in a single role. • Strong communication, presentation, facilitation, and storytelling skills. • Experience creating strategic design deliverables beyond visual interface design. • 5+ years of experience delivering customer-facing solutions through an end-to-end design process. • 3+ years conducting one-on-one customer or user interviews. • 5+ years planning, facilitating, and leading in-person and virtual Design Thinking workshops. • 3+ years of experience within the technology industry and/or enterprise (B2B) environments. • Advanced proficiency with Figma, Photoshop, Illustrator, and Sketch. • Service blueprints • Strategic experience frameworks • Demonstrated ability to influence stakeholders and drive alignment around customer-centric solutions. • Experience working within fast-paced, agile, and iterative design environments.
Responsibilities
• We are seeking a Senior UX/CX Designer to help shape and deliver customer-centered experiences across complex products, services, and ecosystems. This role blends experience design, UX research, design thinking, and strategic storytelling to influence large-scale, end-to-end customer journeys. You will collaborate with cross-functional stakeholders, facilitate workshops, synthesize customer insights, and create executive-ready design artifacts that drive alignment around future-state experiences. The ideal candidate is equally comfortable conducting research, defining strategy, visualizing concepts, and presenting recommendations to senior leadership. • Lead strategic customer experience and user experience initiatives from discovery through delivery. • Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations. • Translate customer insights, business objectives, and research findings into actionable experience strategies. • Service blueprints • Customer jobs-to-be-done • Creative briefs • Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs. • Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods. • Guide research synthesis efforts and connect customer insights to strategic design recommendations. • Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders. • Build strong partnerships across teams to champion an outside-in, customer-centric approach. • Identify emerging customer needs and larger experience opportunities through analysis of research and available data. • Present alternative solution approaches beyond traditional design boundaries and challenge assumptions when appropriate. • Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts. • Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers. • Develop holistic solutions that balance customer needs, business goals, and technical realities.
Benefits
• At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $45 to $48 USD/hourly. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. • $45 to $48 USD/hourly
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