Airwallex - Senior Manager - Solution Engineering
Requirements
• We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have but are not mandatory. • Bachelor's degree in a STEM discipline, with strong academic achievements • 8+yrs experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise; 2+ years in team-leader capacity • Strong organisational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers • Strong problem-solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team to develop new products and solutions • Executive engagement skills and presence, with an ability to establish strong relationships with key decision-makers and build credibility at all levels • Knowledge of the payments domain / financial services will be advantageous • At some point in your career, you will have been hands-on developing product solutions either internally or in a consulting role • Passionate about learning and actively seeks out knowledge • Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances • Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles • Applicant Safety Policy: Fraud and Third-Party Recruiters • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • Equal opportunity • Equal opportunity
Responsibilities
• As a Solutions Engineering Manager, you will lead a dynamic team of five, supporting both Enterprise and SME sales organisations across EMEA. You will partner with a broad set of stakeholders, from Engineering Leads and Product Managers to C-level executives, to deliver product demos, propose solutions that meet customer goals, and own the technical components of our end-to-end sales cycle, ensuring the successful technical delivery of our products. This role is critical in helping our customers realise the full benefits of our technologies. • You will manage the local team's performance, enable the team to meet customer needs and oversee successful go-lives while ensuring we have the right processes and capabilities to support our global growth strategy. As our team continues to grow, you will play a pivotal role in shaping its future and driving impactful results • Manage team outcomes, deliver OKRs, and determine resource allocation to meet schedules and objectives; recommend changes to policies and establish procedures for the immediate team • Become an expert on Airwallex's financial infrastructure platform and its role in driving the digital economy, helping organisations grow their business globally • Lead the RFP management process and collaborate closely with commercial, product, engineering, legal, and operations teams to drive consistency and accuracy in RFP responses • Think on your feet and enjoy it; leverage experience in customer-facing or consulting roles to craft complex solutions and oversee go-live outcomes, owning the most challenging solution projects
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