TENEX.AI - Customer Engineering
Requirements
• Culture is one of the most important things at TENEX.AI—explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work. • Experience: 5+ years in cybersecurity, with 5+ years in a customer-facing role (e.g., Sales Engineer, Solutions Architect, Consultant). • Strong understanding of cybersecurity principles • Familiarity with security operations platforms (e.g., SIEM, SOAR, Threat Intelligence, UEBA). • Knowledge of cloud security (e.g., Google Cloud, AWS, Azure) is a plus. Google SecOps or Microsoft Sentinel a strong plus. • Soft Skills: Exceptional communication and presentation skills, with the ability to simplify complex security topics for non-technical audiences. Strong problem-solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs). • Other: Willingness to travel (up to 50%); valid driver’s license required. Must pass a background check and maintain up-to-date security clearances if applicable.
Responsibilities
• Sales Engineering Excellence: • Sales Engineering Excellence • Partner with the sales team to deliver technical expertise during pre-sales. • Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs. • Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures. • Meet and exceed individual and team sales targets, consistency achieving and surpassing assigned quotas. • Customer Success & Operational Support: • Customer Success & Operational Support • Collaborate with Customer Success managers to streamline onboarding of new clients. • Review client security architectures and recommend best practices for AI-driven security deployments. • Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations. • Thought Leadership: • Thought Leadership • Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert. • Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends. • Provide actionable customer feedback to influence product roadmap enhancements. • Cross-Functional Collaboration: • Cross-Functional Collaboration • Work with all TENEX teams to align on both customer and internal business needs. • Work closely with the marketing and technical teams to ensure cohesive messaging. • Cloud Security Expertise: • Cloud Security Expertise • Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings.
Benefits
• Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions. • Collaborate with a talented and innovative team focused on continuously improving security operations. • Competitive salary and benefits package. • A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.
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