Twilio - Product Manager, L2

Remote - USA$117k - $146k+ Equity3w ago

Remote Junior NA Product Manager Founder ACCA Excel Data Visualization Documentation

Requirements

• Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • Experience: 1-2 years of Product Management, entrepreneurial (e.g., founder), or intensive project experience. • Backgrounds building data-driven platforms, AI-powered intelligence tools, or web applications are a plus. • Developer Experience Insight: Understanding of how developers interact with platforms, APIs, and headless architectures to build custom interfaces. • Execution Mindset: Strong ability to manage tactical execution at the scrum level while balancing reliability and feature delivery. • Strategic Problem Solving: Proven ability to thrive at the intersection of business and technology. You should have a demonstrated track record of using market trends and business strategy to adapt and grow products in fast-moving tech space. • Platform & User Insight: Understanding of how diverse, complex personas (whether they are developers, marketers, or other operators) interact with platforms to build custom workflows. • Execution & Workflow Optimization: A strong execution mindset with a passion for multidisciplinary work. You excel at taking a product from concept to reality, improving workflows through data visualization, automation, and tactical execution at the scrum level. • Desired: • Desired: • Recent graduates with strong startup or multidisciplinary experiences with a ‘can do’ attitude are highly encouraged to apply • Behavioral Analytics: Experience using data to identify "friction points" in a user journey and designing automated interventions to solve them. • Cross-Channel Developer Experience: Knowledge of how to design seamless transitions across different platform touchpoints. For example, moving a user fluidly from reading API documentation, to testing in a sandbox, to escalating a complex issue to a technical support ticket - ensuring their context and configuration history are preserved every step of the way. • Location • This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Responsibilities

• Intelligent Console: Drive self-service goals to allow developers to build custom interfaces on top of core console capabilities, empowering the partner ecosystem. • Intelligent Console: • Bring our AI-driven experiences to life: Help shift the Console from a manual configuration tool into an intelligent operating environment. You will execute on features that allow users to interact in plain language, empowering the Console Assistant to map customer intent, instantly configure complex workflows, and proactively surface next steps. • Bring our AI-driven experiences to life: • M&A Portal Migration: Lead the effort to migrate M&A customers into the Twilio One Console ecosystem, establishing a single, unified view of the customer console. • M&A Portal Migration: • Legacy Console Sunset: Manage the deprecation of legacy Console systems to reduce technical debt and unify the UI without compromising the reliability of our Tier-0 platform. • Legacy Console Sunset: • Cross-Functional Integration: Partner with Engineering, Design, and Edge teams to ensure a consistent experience across the Twilio platform and mitigate risks during strategic consolidation. • Cross-Functional Integration: • Deliver Adaptive, Cross-Functional Experiences: Partner closely with Engineering, Design, and Edge teams to build proactive, friction-free customer journeys. Instead of forcing developers to dig through documentation, you will leverage behavioral data and intent signals to deliver in-line, natural language troubleshooting and contextual recommendations at the exact moment a customer needs them. • Deliver Adaptive, Cross-Functional Experiences:

Benefits

• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. • The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200. • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700. • Based in the San Francisco Bay area, California: $137,520 - $171,900. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. • The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. • Applications for this role are intended to be accepted until 06/14/26, but may change based on business needs. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.