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civilgrid - Customer Success Manager - US East

Remote$120k - $180k4d ago

Remote Mid NA Utilities Customer Success Manager Head of Customer Success Customer Success Reporting Close

Requirements

• 4+ years of experience in customer or client facing roles, and/or civil engineering • Strong technical aptitude, with familiarity in civil design • Excellent leadership, communication, and problem-solving skills • A strong bias toward action, and comfort having a point of view, and when appropriate working independently with limited guidance • Willingness to travel up to 50%, with flexibility for fieldwork and remote engagements • A background in civil engineering or related fields • We're a small, but rapidly growing team that ships. Expect direct feedback, real ownership from day one, and proximity to customers — huge utilities, public agencies, and engineering firms whose work depends on what we build. We default to in-person collaboration where it matters and remote-friendly flexibility otherwise. We hire people who care deeply about their craft and the communities our customers serve.

Responsibilities

• This role reports to our Head of Customer Success and will be based in the East Coast. • Perform internally and externally facing quarterly account reviews • Deploy CivilGrid to new accounts, performing on-site training as needed • Respond in a timely fashion to customer questions, and collaborate with CivilGrid staff to address questions or deploy fixes to technical issues • Develop dashboards and metrics to monitor customer health • Communicate internally and to customers, customer health findings • Engage effectively with a wide range of stakeholders, from public works officials to engineers and contractors • Actively manage deployments and build close relationships with champions and key customers • Drive product usage, and account expansion - your job is to get more people using CivilGrid on more projects and to navigate around any adoption barriers you encounter • Develop case studies collaboratively with customers • Act as the voice of the customer within CivilGrid, advocating for their needs across product development and sales teams • Provide technical expertise on civil engineering • Further develop CivilGrid’s customer success playbook

Benefits

• The OTE for this role is $120,000 - $180,000 with a 70/30 base to commission split. • Company-funded medical, dental, and vision insurance — including medical plans at no cost to the employee • FSA (health and dependent care) • Unlimited PTO and a culture that expects you to actually use it • Flexible, remote-friendly work environment • A high-trust team, real ownership, and the chance to do the most meaningful work of your career • EQUAL EMPLOYMENT OPPORTUNITY