Relay Technologies - Employee Relations Lead
Requirements
• Aim with Precision: You define problems clearly and measure your impact meticulously. • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. • 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. • All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. • People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. • Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. • If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. • Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Responsibilities
• Own complex ER cases end to end, including grievances, disciplinary and conduct matters, ensuring fair investigations, clear outcomes and strong case records. • Advise and coach site managers so they can confidently handle lower-level employee relations issues themselves. • Manage legal risk, including early conciliation, tribunal preparation and external employment counsel where required. • Build and improve ER processes, using case data and recurring themes to strengthen policies, escalation routes, training and early-warning indicators. • Create a scalable ER framework that can be applied consistently across existing and new sites and stays aligned with employment law changes. • Be highly visible on site, building trust with operatives and managers and helping sites prepare proactively for peak periods and increased case volumes. • Strong end-to-end ER case management experience across grievances, disciplinary and conduct matters • Good working knowledge of UK employment law, including early conciliation and tribunal preparation • Experience in high-volume, multi-site operational environments • Strong, calm communication skills, particularly in sensitive or conflict situations • Experience improving ER processes and using case data to identify and communicate risk • Comfortable travelling to sortation centres around 1–2 days per week • Experience supporting flexible, agency, contractor or platform-based workforces • CIPD Level 5+ or equivalent employment law expertise
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