socure - Principal Product Operations Manager

Albany, New York, United States - Hybrid$247k - $297k4w ago

In Office Principal NA Cloud Computing Artificial Intelligence Operations Manager Principal Reporting Jira Team Leadership Tableau Google Sheets

Requirements

• 10+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role, ideally supporting or working inside of a product or engineering organization. • Hands-on experience working in or familiarity with a product roadmapping/PPM tool (e.g., Aha!, Productboard, Jira Product Discovery) and a work-tracking tool (e.g., Jira, Linear, Azure DevOps). • Comfort building dashboards and reports (in the PPM tool itself, Tableau, Looker, or Google Sheets/Excel); SQL is a plus. • Use of LLM-based tools (e.g. Claude, ChatGPT, Perplexity, etc.) to augment and optimize job and role-related workflows, dashboards, research, etc. • Experience designing and documenting repeatable processes — intake, prioritization, planning cadences — rather than just running an existing one. • Working knowledge of PDLC and SDLC processes — roadmaps, backlogs, sprints, and prioritization frameworks (e.g., RICE, WSJF), different types of launch and product profiles (0-1 products, mature products, etc) and the PDLC process to support them. • Comfort facilitating conversations where strategic priorities and day-to-day execution are in tension, and helping stakeholders land on a decision. • Strong analytical skills — able to turn messy or scattered data into something people can act on. • A generalist mindset and genuine comfort moving between technical configuration, process design, and data/reporting work in the same week. • A bias toward noticing inefficiency and fixing it, even when it falls outside the "official" scope of the role. • Excellent documentation and communication skills — you're the connective tissue between central leadership and embedded product teams. • Ability to work autonomously on a small, fast-moving team where priorities shift.

Responsibilities

• OWN THE PRODUCT SYSTEMS & TOOLS STACK • Administer and configure the core product management / roadmapping platform (e.g., Aha!, Productboard, or equivalent) — workspaces, fields, workflows, scorecards, and permissions. • Own the connection between the product management platform and the engineering work-tracking system (e.g., Jira) — field mapping, status sync, and keeping data consistent between the two. • Manage the broader product tech stack: evaluate new tools, prevent tool sprawl, and maintain integrations across roadmap, delivery, feedback, and CRM systems. • Build and maintain the intake and prioritization workflows product teams use to submit, score, and rank requests. • Document system configuration and standard operating procedures so system knowledge isn't concentrated in one person (including yourself). • SUPPORT REPORTING & ANALYTICS FOR THE PRODUCT ORG • Build and maintain the dashboards and reports that give leadership and embedded product teams a reliable view of roadmap status, delivery progress, and portfolio health. • Define and track core product operations metrics (e.g., cycle time, roadmap adherence, planning hygiene, tool adoption). • Centralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team to enable deeper insights and faster decision making for the Product Team. • Partner with Finance, Sales/RevOps, and Engineering to bring commercial and delivery data (e.g., CRM/ARR data) into product prioritization and reporting. • Support recurring reporting cadences — business reviews, quarterly/annual planning, board updates — with clean, trusted data. • Monitor data quality and drive hygiene standards across the systems that feed reporting. • DRIVE PROCESS, EFFICIENCY & TEAM ENABLEMENT • Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews — so teams have a consistent way of working instead of reinventing it pod by pod. • Identify friction points and manual, duplicative work in the product development lifecycle, and fix them — through better process, automation, or tooling. • Build templates, playbooks, and checklists (e.g., for feature intake, roadmap reviews, launch readiness) that save product managers time and reduce administrative burden. • Act as the go-to resource for product managers and embedded product ops partners on how to use shared tools and processes effectively — training, office hours, documentation. • Facilitate cross-functional handoffs between Product, Engineering, Design, and GTM so work moves smoothly instead of stalling on a handoff. • Continuously look for opportunities to standardize process across pods while leaving room for the flexibility each team actually needs. • KEEP STRATEGY AND EXECUTION ALIGNED • Partner with product leadership to translate high-level strategy and company priorities into a concrete, trackable roadmap and planning cadence. • Run the rhythm of planning — quarterly/annual planning cycles, roadmap reviews, and business reviews — that keeps execution connected to strategy as priorities shift. • Monitor progress against strategic priorities and flag early when day-to-day execution is drifting from what leadership actually intended. • Support trade-off and prioritization conversations when competing asks conflict with stated strategic priorities, so decisions get made deliberately rather than by default. • Make sure work happening inside individual pods visibly ladders up to company-level strategic themes, not just local priorities. • Close the loop after major planning moments — make sure decisions made in a review actually get reflected in the systems everyone works from day to day.

Benefits

• $247K – $297K • Offers Equity • Offers Bonus • This is a base salary range for this job based on the job requirements. • Base pay is only one component of Socure's compensation and our total rewards package includes equity, benefits, and an annual bonus or a commission plan. • annual bonus • commission plan. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please note: we have set up limits for applications for this role. • Candidates may not apply more than 3 times in any 30 day span for any job at Socure. • Candidates may not re-apply to the same role within 30 days. • or drag and drop here • Why are you interested in this job at Socure? • Unfortunately we are unable to hire employees residing in these states. • San Francisco, CA • New York City, NY • Socure's Recruiting Privacy Policy • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran