loadsmart - Site Reliability Engineer, Tech Lead

• DEPARTMENT: Engineering • LOCATION: Anywhere in Brazil - Remote • ## WHAT YOU GET TO DO • Collaborate with and support our creative, tight-knit development team. • Design, deploy, and operate Loadsmart's critical systems while balancing reliability, cost, and agility. • Play a key role in driving reliability projects with engineering teams. • Utilize your intuitive problem-solving skills and contagious positive attitude to tackle challenging and exciting issues, inspiring those around you. • Collect metrics and understand their business impact, encouraging the team to do the same. • Perform troubleshooting and root-cause analysis of system operation issues. • Be accountable for the platform's Service Level Agreements and Objectives. • Provide infrastructure support during off-hours as needed • Take ownership of software infrastructure projects • Seek, give, and receive constructive feedback through code and specification reviews. • Familiarity with AI agents and agentic workflows, applying AI across the SDLC (AI-assisted coding), LLMs, MCP servers/gateways, and how emerging AI tooling can improve reliability and operations is a plus. • 1-3 years leading Reliability Work across multiple engineering squads • Over 5 years of experience in Cloud Computing, SRE/DevOps • Proven experience collaborating with internal stakeholders across multiple engineering squads • Strong project management skills with a demonstrated ability to delegate and mentor team members • Proficient in English communication (both written and spoken) to collaborate in an international team with native and non-native English speakers • Detail-oriented with high initiative and self-motivation • Strong understanding of software engineering principles and how systems work under the hood • In-depth knowledge of modern networking and operating systems • Proficiency in AWS, cloud environments, containers, Kubernetes, Docker, and DevOps engineering, including managing tests and CI/CD pipelines • Familiarity with automation tools and provisioners like Terraform, Ansible, or Chef • Solid troubleshooting and system engineering experience in UNIX/Linux production environments • Experience with monitoring, alerting, and incident management • Proficiency in automating tasks with scripting languages like Python, Bash, etc