Podium - Manager, Site Reliability Engineering
Requirements
• 8+ years in SRE, DevOps, or Infrastructure Engineering • 2+ years leading or managing a team • Deep familiarity with distributed systems and cloud infrastructure (AWS, GCP, or Azure), plus Kubernetes/Docker • Real experience with observability tooling - Datadog, Prometheus, Grafana, Honeycomb, ClickHouse • Comfort with CI/CD and infrastructure as code (Terraform, Ansible, or similar) • A track record of owning incident management and building a genuine postmortem culture • Strong scripting/programming chops (Python, Go, or similar) • The ability to explain a gnarly technical problem to someone who doesn't want the gnarly details • Experience implementing telephony solutions in-house. • Chaos engineering experience • Managing on-call across distributed or global teams • Exposure to security/compliance-adjacent reliability work (SOC2, ISO 27001) • A history of scaling an SRE function as a company grows • How You Think: • How You Think: • Strategic enough to see around corners, hands-on enough to jump in when it matters • You own outcomes, especially the messy ones, during an incident • You can triage ruthlessly when everything feels urgent • You trust data over gut feel, but you know when to override both • You lead like you're on the team, not above it
Responsibilities
• Your Team • Coach, mentor, and grow a team of SREs — real career development, not just performance reviews on a calendar • Hire and retain strong engineers; build a team people want to stay on • Create a culture where blameless postmortems are the norm and people feel safe raising issues early • Drive day-to-day project management for the team - running standups, grooming and tracking tickets, and keeping work visible to stakeholders • Reliability & Systems • Own the availability and performance of production systems end-to-end • Set the bar on SLIs/SLOs/SLAs and error budgets - and hold the team (and yourself) to them • Run incident management: on-call, escalation, and the postmortems that actually change something afterward • Push automation hard so the team spends less time on repetitive firefighting and more on durable fixes • Own capacity planning, scaling, and disaster recovery strategy • AI-Augmented Operations • Put AI investigation/incident agents to work proactively surfacing issues - degraded services, slow endpoints, anomalous error rates - before they page anyone • Evaluate and tune AI/LLM-based tooling to cut down false positives and sharpen alerting • Bring AI into the incident workflow itself: auto-summarizing incidents, suggesting root cause, drafting the first pass of a postmortem • Know where automation should stop and human judgment should take over - and make that call • Keep scouting for the next place AI can shave time off MTTR or catch something before a customer does • Cross-Functional Partnership • Partner with Engineering, Product, and Security to bake reliability into the SDLC from the start, not bolt it on after • Be the calm, clear voice coordinating stakeholders during major incidents • Represent SRE in architecture reviews and roadmap conversations - and push back when reliability is an afterthought • Translate reliability metrics and risk into language leadership can act on • Process & Strategy • Process & Strategy • Keep runbooks and playbooks current - not aspirational documents nobody opens during an incident • Track the metrics that matter: uptime, MTTR, MTTD, error budgets • Drive continuous improvement in monitoring, alerting, and incident tooling • Weigh in on budget and vendor decisions for observability and infrastructure
Benefits
• Podium is the best place to work to: • Unlock career-defining growth — this role owns a product area at the center of Podium's future, with the scope and visibility that comes with it • Unlock career-defining growth • Build with world-class talent — join a team of engineers who ship fast, use AI tooling seriously, and care as much about outcomes as elegance • Build with world-class talent • Make a real impact on local business — the agents you build directly help local businesses respond faster, convert more leads, and grow revenue without adding headcount • Make a real impact on local business • Open and transparent culture • Life insurance, long and short-term disability coverage • Paid maternity and paternity leave • Fertility Benefits • Generous vacation time, plus three 4-day summer holiday weekends • Excellent medical, dental, and vision benefits • 401k Plan with company matching • Bi-annual swag drops with cool Podium gear and apparel • A stellar HQ (Utah) gym with local professional coaches and classes offered • Onsite HQ (Utah) child care center, subsidized for employees
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