corebts - NRI North America - Senior Microsoft 365 Engineer

• React and resolve cases submitted or automatically alerted by monitoring tools • Troubleshoot advanced issues and provide solution options and recommendations • Proactively provide escalation within M365 tenant environment • Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement. • Aid other team members in the resolution of cases within the scope of skillset • Assist with information gathering and reporting to either clients or Client Success Managers • Collaborate with senior engineers to escalate issues as needed • Develop, maintain and update technical knowledge base articles • Some client interactions will be required • Collaborate with peers across Managed Services Practice • Participate in an on-call rotation • After hours / weekend work may be a required • ## Required Knowledge, Skills, and Abilities • 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider • Entra ID (Conditional Access Policies, MFA, Privileged Identity Management) • Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies) • Microsoft Exchange Online (Online Protection) • Microsoft Endpoint Configuration Management • Microsoft Intune • Mobile Device/Mobile Application management • Microsoft SharePoint Online • Microsoft Teams • Microsoft OneDrive for Business • Knowledge of Microsoft 365 cloud solutions • Microsoft 365 management and administration • Scripting for automation (i.e., PowerShell, VBScript, etc) • At least one of the following certifications: MS-102, SC-200, SC-300, SC-900 • ## Preferred Knowledge Skills, and Abilities • Three or more years in Microsoft environment including M365 • Experience with on-premises Microsoft Technology (Exchange 2019 and newer, SharePoint on-premises, SharePoint Framework) • Intermediate understanding of Active Directory, Group Policy, etc. • Microsoft Sentinel Understanding • NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. • NRI North America will accept applications on an ongoing basis. • NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. • If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].