DiliTrust - Digital Workplace Engineer Team Lead
Requirements
• 5+ years in Workplace IT / Systems / Network roles, with leadership or ownership experience • Ability to lead without a large team (hands-on + strategic) • Strong decision-making skills and a sense of accountability • Experience coordinating stakeholders across regions • Excellent communication skills, able to align technical and business needs • A proactive mindset: you anticipate problems rather than react to them • At DiliTrust, our values guide everything we do. • Trust is our foundation, ensuring transparency and integrity in every action. • We promote inclusion, fostering a culture of empathy, diversity, and belonging where everyone’s voice matters. 🤝 • We encourage a hands-on mindset, valuing initiative, resilience, and action-oriented thinking. • We strive for excellence, constantly pushing boundaries to drive innovation while demonstrating generosity in all our endeavors. • Above all, we succeed as one team, united by a shared goal: collaboration. • Fluent English is mandatory • This is a core part of the role, not a “nice to have”: • Daily collaboration with US-based team members • Leading discussions, projects, and decisions in English • Operating smoothly in a fully international environment • Spanish or Italian is a plus • Recruitment process: • Interview with Talent Acquisition • Online technical test • Hiring Manager interview • Final discussion with our CTO
Responsibilities
• You will lead a distributed Workplace IT function across France and the US, owning both operations and strategy for end-user IT. • This is not just a support role — you will act as the go-to leader for Workplace IT, driving standards, mentoring, and shaping the evolution of the internal IT environment across multiple regions (Europe, North America, Middle East, Africa), supporting approximately 360 users and devices. • What you’ll own • Lead the Workplace IT function • Act as the primary owner of Workplace IT across regions • Coordinate and mentor Level 1 support (internal or external) • Set priorities, improve processes, and raise overall support quality • Drive a user-first, high-performance IT culture • Run global IT operations • Oversee end-user support and escalation management • Own onboarding/offboarding workflows at scale • Ensure consistent service delivery across all locations • Manage vendors and local partners internationally • Own and scale the workplace stack • Lead administration and evolution of: • Identity & access management • MDM / endpoint management • Security stack (AV, VPN, firewall) • Collaboration tools • Own IT asset lifecycle and governance • Drive projects & continuous improvement • Lead tooling and infrastructure projects end-to-end • Define architecture, documentation, and security standards • Identify gaps, propose solutions, and implement improvements • Bring structure, scalability, and long-term vision to Workplace IT
Benefits
• Our Telework Charter ensures the right balance between onsite and remote work • Additional benefits: CSE, meal vouchers, profit-sharing bonus, weekly sports sessions (TrainMe), and more • Location: Paris • Seniority: Senior (7–10 years) • Contract type: Full-time, hybrid • DiliTrust is a socially responsible company committed to diversity and promoting professional equality at all levels. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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