Harbor - Team Lead, IT Applications, Corporate Legal Technology

• Lead and manage an internal team of 3-4 Harbor resources to ensure that they are on track on deliverables and ensure that their work product is validated prior to turning over to the Harbor US or client team. • Attend client calls with the Harbor US team and understand the client processes firsthand. • Document the client processes and assist local team members in gaining familiarity with those processes. • Provide Legal Technology application support and assist in software implementation projects. • Work closely with Harbor, Legal Technology Vendor resources, and client resources to support data migration and integration development projects. • Be open to learning new technologies, such as Luminance, Salesforce, Litify, Agiloft, Ironclad, Onit, TeamConnect, iManage, and NetDocuments to support Harbor implementation projects. • Work closely with clients and internal Harbor team to understand their business processes and configure solutions accordingly. • Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner. • Act as a customer advocate within the organization, ensuring customer needs are understood and met. • Build and maintain strong relationships with cross-functional teams including product, engineering, and customer success. • Analyze client issues, troubleshoot problems, and provide effective resolutions in a timely manner. • Set accurate expectations with customers and proactively communicate updates throughout the support lifecycle. • Manage multiple tasks and projects simultaneously under tight deadlines. • Maintain high responsiveness and attention to detail in a fast-paced environment. • Provide training to the local Harbor resources to help them gain greater expertise in the Legal Technologies being implemented. • Experience, Education and Qualifications: • Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting or Data & Analytics. • Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management. • Proven success with managing others and fostering a supportive and collaborative environment. • Strong observational, analytical and numerical reasoning skills. • Effective communication and storytelling skills (written and spoken). • Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills. • Competent in the following areas: leadership, mentoring, problem solving, customer-focus, communication, collaboration and punctuality. • Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams, and SharePoint as collaboration tools. • Proficiency in the following technical areas: Java, Python, XML, JQUERY/JSON, REST APIs is an advantage. • Proficiency in SQL is an advantage.