Focal Systems - Field Service Technician - Birmingham (6 Month Fixed-Term Contract)
Requirements
• Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field. • Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently. • Proficiency in using power tools and other installation equipment required for this type of role. • Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours). • Detail-Oriented: Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications. • Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks. • Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during maintenance visits. • Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required. • Ability to work nights and weekends
Responsibilities
• Onsite and offsite maintenance of camera hardware: diagnose issues, install, replace and configure in accordance with company standards. • Conduct routine preventative maintenance checks to identify and address potential issues. • Respond promptly to service calls and ensure customer SLAs are met. • Maintain accurate records of service activities, including work performed, parts used, and time spent, using company-provided tools • Onboarding/scanning products into the system. • As required, attend installations at various clients during night hours. • Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications. • Operate power tools safely and efficiently to complete installations. • Adhere to safety protocols and guidelines to minimize risks during maintenance visits and installations. • Work collaboratively with team members to ensure timely completion of installations. • Maintain a high level of attention to detail to ensure maintenance tasks meet quality standards. • Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently. • Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits. • Adhere to company policies and procedures at all times.
Benefits
• Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception. • Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art. • Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors. • What we offerWe care deeply about the health, happiness, and wellbeing of all of our employees. We offer:
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