Mission Lane - Senior Manager, Operations Risk Management
Requirements
• 5+ years in first line operations risk management at a bank or financial services company • 5+ years of direct experience working in a customer operations function • 5+ years as a people manager • A track record of building first line risk programs from the ground up, including translating risk strategy into functional plans and earning buy-in from senior leaders and process owners • Clear, credible communication skills at the executive level. You can take a complex risk landscape and give senior leadership a clear picture of what matters most and what's being done about it • Willingness and ability to travel ~4–6 times a year for focused, multi-day team sessions (typically ~2–5 days per trip)
Responsibilities
• You've built or formalized a first line risk function before. You know what it takes to get a risk program off the ground, how to build credibility with process owners, and how to keep moving when the path isn't clear. • You've worked inside a mature risk framework, likely at a bank or large financial institution. You know what good looks like, and you're focused on solving Mission Lane's problem rather than recreating the model you came from. • You approach this work as a strategist and a consultant. You know how to meet each process owner where they are and move the work forward. • You know how to drive the risk function with data and technology - automated controls and risk identification vs. numerous auditors performing manual checks on small samples.
Benefits
• Annual full-time starting base salary range: $115,000 - $138,000 • This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs. • Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment. • Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. • It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do. • In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. • Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors. • Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.
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