meraki-labs - Enterprise Delivery Lead Engineer
Requirements
• 8+ years of technical experience in technical delivery, integration architecture or customer-facing engineering for enterprise platforms • A proven track record of taking enterprise applications from whiteboard to production • Hands-on integration experience across enterprise stacks (CRM, HR, OMS, Inventory) using REST/GraphQL APIs, webhooks and middleware • A strong grounding in enterprise security, identity providers (Okta, Entra ID/Azure AD) and compliance • Strong communication skills, with experience leading technical discussions with C-suite stakeholders and enterprise architects • Nice to have: experience with LLMs, prompt engineering and agentic workflows
Responsibilities
• Enterprise Program Delivery • Lead enterprise delivery programs from handoff to go-live, turning solution concepts into scalable, production-ready implementations • Work directly with customer architects and engineering leads to iterate on integration designs, clear roadblocks and refine workflows in real time • Be the main technical point of contact between customer teams and NuPlay's engineering and product teams • Integration Architecture & Systems Engineering • Design, build and deploy two-way integrations with CRM, HR, Inventory, OMS, TMS and e-commerce systems • Integrate voice and multi-channel AI workflows into contact center environments (SIP, VoIP, CTI) • Stay hands-on: review code, evaluate APIs, whiteboard data architectures and write integration logic when needed • Security, Governance & Compliance • Set up secure authentication and access controls with enterprise identity providers (Microsoft Entra ID, Okta, SAML/OAuth) • Make sure every deployment meets enterprise security, privacy and regulatory requirements • Team Leadership & Mentorship • Mentor junior Delivery, Integration and Prompt Engineers, and set a high bar for code quality, architecture and documentation • Build reusable patterns, deployment frameworks and integration toolkits to speed up future client rollouts
Benefits
• High-impact AI work: build state-of-the-art platform architectures and enterprise LLM solutions on the front line of GenAI • End-to-end ownership: own the whole delivery cycle, from architecture to live enterprise rollout • Well funded: $27.5M in seed funding to scale our technology and engineering teams • Competitive package: strong base salary, performance incentives and visible growth opportunities
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