moego - Junior Onboarding Specialist
Requirements
• 1–2 years of experience in a customer-facing role (onboarding, customer success, support, or similar) • Excellent verbal and written communication skills in English • Strong organizational skills with the ability to manage multiple accounts and priorities • Comfort with technology platforms and ability to learn new software quickly • A customer-first mindset with genuine enthusiasm for helping people succeed • Ability to work independently and proactively in a remote environment • Experience working with SaaS platforms or in a tech startup environment • Familiarity with CRM tools such as Salesforce, HubSpot or Monday.com http://Monday.com • Background in the pet care, grooming, or service industry • Experience working cross-functionally with sales or product teams
Responsibilities
• Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live • Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption • Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction • Partner with Account Executives to ensure a smooth handoff from sales to onboarding • Document customer configurations, progress, and outcomes in CRM and project management tools • Identify and escalate risks or blockers that may impact the customer experience • Contribute to the continuous improvement of onboarding playbooks, resources, and processes • Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues
Benefits
• Competitive compensation at $75,000 CAD with opportunity for growth • Fully remote role with flexible working hours • Be part of a mission-driven team that genuinely loves what they do • High-growth environment with real opportunities to advance your career • Collaborative, inclusive team culture that values your ideas and input • MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans for employees and their family members at no cost to employees, as well as 401(k) matching.
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