Aegis Ventures - Clinical Operations Manager
Requirements
• 5+ years in healthcare operations, with 2+ years managing a network of contracted or affiliated clinicians -- telehealth, teleradiology, or virtual care strongly preferred over traditional medical group or IPA settings. • Has written clinical or operational policy that a physician leader signed, and maintained it afterward. • Has run or materially contributed to a clinical quality, peer review, or provider performance program. • Prior experience operating a clinician network under a medical director's clinical oversight is a strong plus. • Exposure to credentialing, medical staff services, or multistate clinician licensing is a plus; teleophthalmology background is a plus, not a requirement. • Experience participating in product discovery or operationalizing new feature launches is a plus. • Comfortable building and reading operational dashboards and capacity models in spreadsheets or BI tools. • Startup experience is strongly preferred -- you have built a process where little existed and can show the result. • Clear, direct written communicator who is comfortable working with physicians as a non-clinician. • Has driven adoption of new processes across teams without direct reporting authority. • US-based, comfortable with remote work and occasional travel for team offsites and customer engagements. • What Success Looks Like in Year One • The grading playbook, onboarding materials, and network policy library are current, versioned, and signed, with a documented review cadence. • A grader quality program is running, with error rates and turnaround trends reported monthly and at least one full cycle of performance feedback completed. • A capacity model by state and customer is in use, and recruitment is triggered by the model rather than by turnaround breaches. • A complaint intake and escalation process is documented and running, with clinical questions routed to the Medical Director. • The Medical Director's time goes to clinical decisions, with decision prep and follow-through owned by this role. • At least two manual network processes have moved into the platform in partnership with Product and Engineering.
Responsibilities
• Own the grading playbook, SOPs, onboarding materials, and the provider network policy library -- author, version, and maintain them, and route clinical content to the Medical Director for review and sign-off. • Establish documentation governance for the network -- ownership, versioning, review cadence, and sign-off -- so operating knowledge lives in documents rather than in individuals. • Design and run the grader quality program, including sampling, over-read and discordance review, turnaround accountability, and performance feedback -- establish error rates and trends where today review is periodic and manual. • Prepare quality reviews and escalations for Medical Director adjudication and carry out the resulting actions, including performance conversations and offboarding. • Build and maintain a capacity model by state, customer, and license coverage, and set recruitment triggers ahead of turnaround breaches. • Run the grader recruitment pipeline from sourcing through interview and recommendation, working with the Operations Manager on credentialing and onboarding execution. • Own intake, triage, and routing of customer and grader complaints, including urgent findings workflows -- route clinical questions to the Medical Director, close the loop with the customer, and trend issues over time. • Set the agenda, prepare decisions, and follow through so the Medical Director's time goes to clinical judgment rather than logistics. • Partner with Product and Engineering on platform improvements that reduce manual work, including documenting current-state workflows so feature development is accurate and fast, and contribute network measurables to the weekly grader operations rhythm and company scorecard.
Benefits
• Competitive compensation package, including a strong base salary, performance-based bonus, and the chance to earn upside. • Top-tier health, vision, dental, and commuter benefits. • Generous monthly health and wellness reimbursement. • Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare. • The opportunity to help solve difficult problems and collaborate with world-class experts from healthcare provider networks, academia, and industry. • A chance to work with a highly talented, close-knit team and world-leading mentors who can act as a support network and sounding board throughout your entrepreneurial journey. • $120,000 - $145,000 base salary, depending on experience and alignment with role expectations, plus bonus and equity. • Why Optain? Make a real difference: Your work will help solve difficult problems as you collaborate with world-class experts from healthcare provider networks, academia, and industry. Join Optain in transforming healthcare with AI!
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