keyloop - Credit Controller —- Fixed Term Contract

UK (Reading)1mo ago

In Office EMEA Payments Senior Care Controller Financial Controller Excel B2B Risk Management Reporting Account Management Close Legal Documentation

Requirements

• Proven B2B credit control or commercial collections experience, ideally including exposure to hard or complex accounts. • Demonstrable track record of cash collection against targets in a high-pressure environment. • Confident negotiator with the ability to handle difficult and often confrontational conversations professionally. • Strong knowledge of the collections lifecycle, escalation tools, and legal remedies available in a B2B context. • Excellent written and verbal communication skills — able to produce clear, firm, and professional correspondence. • High attention to detail and strong organisational skills to manage a large, complex portfolio simultaneously. • Proficient in Microsoft Excel and experience with collections systems or ERP platforms • Experience working on a targeted debt recovery project or within a specialist hard collections team • Familiarity with the Late Payment of Commercial Debts (Interest) Act 1998 • Exposure to insolvency processes (e.g. administration, liquidation) and creditor rights • CICM (Chartered Institute of Credit Management) qualification or working towards it • Experience liaising with external solicitors or debt collection agencies • ## Key Competencies • Resilience & Tenacity: Maintains focus and drive when managing unresponsive or difficult clients over extended periods • Commercial Awareness: Balances debt recovery with preserving valuable commercial relationships where appropriate • Problem Solving: Identifies blockers to payment and proactively finds solutions across functions • Communication: Adapts tone and approach depending on debtor type — firm yet professional at all times • Accountability: Takes ownership of the portfolio, actions, and outcomes without close supervision • Judgement: Knows when to escalate, negotiate, or walk away — and can articulate the rationale clearly

Responsibilities

• Own and manage a defined portfolio of hard B2B accounts with overdue balances, working to agreed cash collection targets and KPIs • Conduct high-volume outbound contact (calls, emails, written correspondence) to chase outstanding invoices and negotiate repayment • Negotiate payment plans and settlements with debtors while protecting the business’s commercial position • Identify root causes of non-payment (e.g. disputes, cash flow issues, insolvency risk) and take appropriate action • ## Account Management & Resolution • Investigate and resolve invoice disputes, working cross-functionally with sales, operations, and billing teams to unblock payments • Review account histories to identify patterns, dispute trends, or systemic billing errors that are preventing recovery • Maintain detailed and accurate records of all communications and actions in the collections system/CRM. • Produce regular account status updates and escalation reports for the Credit Manager • ## Risk & Compliance • Assess debtor risk and make recommendations on credit holds, account suspensions, or write-off proposals • Ensure all collections activity complies with relevant legislation including the Late Payment of Commercial Debts Act, GDPR, and internal credit policy • Support the preparation of legal documentation packs where accounts are referred for litigation or external recovery • Monitor insolvency notifications and act promptly to protect the business position as a creditor • ## Reporting & Analysis • Provide weekly and monthly reporting on portfolio performance, cash collected, overdue aging, and escalation status • Contribute to project reviews and lessons-learned sessions at regular intervals throughout the FTC • Identify accounts suitable for write-off or provision and present recommendations with supporting evidence

Benefits

• We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. • An inclusive environment to thrive • We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. • Be rewarded for your efforts • We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. • Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.