SOCi - Agentic Workforce Adoption Manager

• 4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles. • 4–6+ years • Proven experience working directly with B2B SaaS customers in post-sale environments. • Demonstrated track record of driving software product adoption and successfully influencing user behavior change. • Exceptional communication, presentation, and customer enablement skills. • Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment. • Bachelor’s degree or equivalent practical experience. • Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments. • AI-driven solutions • Experience serving enterprise or multi-location/franchise customer models. • Proven ability to lead structured customer workshops, enablement sessions, and strategic reviews. • Solid grasp of the SaaS customer lifecycle, user adoption drivers, and value realization frameworks. • Industry background or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems. • SOCi expects to pay a base salary in the range of $80,000 to 100,000 CAD base salary. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. • What SOCi Provides to You • Comprehensive Benefits Package (full-time permanent, non-contract roles only) • (full-time permanent, non-contract roles only) • Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible Work Environment  (full-time, non-contract roles only) • (full-time, non-contract roles only) • Flexible paid time off • Quarterly wellness days • Unique employee engagement programs • Empowering Career Growth and Success • What’s Important at SOCi • Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.