Dragos - Associate Principal Resident Engineer

• Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria • Works closely with client’s teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments • Partner with client’s teams to refine applicable use cases and Dragos platform objectives • Tune and optimize Dragos platform to meet defined customer objectives • Develop content and build foundational workflows based on client use cases and value proposition • Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform • Coordinate upgrades, patches, and other configuration changes to the Platform solution • Provide knowledge transfer and training to enable key stakeholders, document processes • Provide troubleshooting and break/fix support for the Platform, manage escalations • Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed • Continually solicit client feedback on feature requests and improvements • Coordinate and collaborate with other Dragos teams/services (Intel, Threat Hunting) • Identify opportunities for other Dragos products and services