Locus Robotics - Customer Success Manager, Warehouse Automation APAC

Remote - Australia1mo ago

Remote Mid APAC Diagnostics Robotics Customer Success Manager Customer Success Engineer Microsoft Office Customer Success Documentation Salesforce

Requirements

• Bachelor’s degree in Industrial Engineering, Computer Science, Information Systems, Business Administration, Project Management, or related technical field. • 3+ years of hands-on experience with Project Management. • 3+ years of experience with WMS (Warehouse Management Systems). • 3 + years of experience in 3PL, logistics and supply chain. • Proficiency with Microsoft Office Suite, including PowerPoint • Strong experience managing outward-facing project teams involving dedicated cross functional staff, client resources, and outside vendors. • Understanding of network technology, such as routers, WIFI, switches, and firewalls. • A valid passport for APAC travel and a valid driver’s license are required. • Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization. • Ability to travel to customer sites across the APAC region, with a primary focus on Australia and occasional travel to New Zealand, Singapore, and Japan. • Must be based in Sydney or Melbourne, Australia, and legally authorized to work in Australia without sponsorship now or in the future. • Additional Details • Additional Details

Responsibilities

• Oversee daily operations at customer sites, ensuring seamless Locus robots functionality. • Support project management, technical delivery, and customer relationship-building to ensure successful, scalable, and high-performing robotic solutions. • Establish and execute clear communication plans; deliver regular, data-driven status updates to stakeholders. • Responsible for the full lifecycle of Locus Robotics warehouse automation deployments, managing everything from planning and installation to post-launch support. • Perform post-project evaluations to capture lessons learned and identify areas for continuous improvement and expansion. • Support on-site preventive maintenance, diagnostics, testing, repairs, and system upgrades; manage service documentation, RMA, and support tickets (Salesforce). • Act as the primary technical escalation point, providing both on-site and remote support for troubleshooting, mapping, and system improvements.