fonoa - Indirect Tax Technology Transformation Lead

• Adoption and Usage Best Practices: Recommend strategies for adoption and usage throughout the implementation and adoption phases to optimise customer engagement with Fonoa’s indirect tax solutions. • Value-Driven Advocacy: Generate case studies and cultivate referenceable customers to foster Fonoa advocates, thereby maximising CLTV. • Proactively Identify Paths to Growth: Identify opportunities for upselling and cross-selling to foster account growth. • Customer Portfolio Management: Proactively oversee the customer portfolio from onboarding to renewal, aiming for high NPS and customer satisfaction. • Account Health Monitoring: Ensure the success and achievement of desired outcomes at every stage by monitoring account health. • Relationship Building: Establish strong connections with key customer stakeholders and executive sponsors to encourage program advocacy and adoption. • Successful Implementation Facilitation: Align with customer needs and priorities to ensure the successful deployment of Fonoa’s tax solutions. • Product Team Liaison: Serve as a bridge for customer product and development requests, delivering valuable insights to the Fonoa Product Team for ongoing product enhancement. • 5+ years of related work experience in indirect tax process improvement experience or equivalent experience in business or industry • Indirect tax (Sales/Use Tax, VAT) experience and/or corporate indirect tax compliance experience • Previous experience or exposure to the tax process and operational assessments • Clear communication skills, capable of engaging both technical and non-technical stakeholders (previous project management experience preferred)