• The below is a starting point. We always make space for exceptional people, so if you don't fit this role exactly, tell us where you would. https://jobs.ashbyhq.com/fluidstack/05c2e69c-42f9-4fcb-9cf0-a467aaf98f1c
• You've taken systems from a project or vendor team into production support, and you wrote the criteria that decided whether they were ready.
• You've owned a queue against a service level target, and you can say what your resolution times were and what you did to move them.
• You've replaced an accepted industry practice with something better, and you can explain the flaw in the original and what the change bought you.
• You've supported an estate that grew underneath you, and you changed how the work was done rather than asking for more people.
• You've run patch and firmware campaigns across a fleet where a bad update meant an outage somebody noticed immediately.
• You administer Windows Server in production, including Active Directory, certificates, and the tooling around them.
• Your runbooks get followed at 3am by someone who doesn't call you, because you wrote them for that person rather than for yourself.
• You've pushed a vendor or integrator to a resolution they were slow-walking, and you have the escalation history to show it.
• Bonus: Video management and access control platforms (Genetec Security Center, Milestone, Lenel). Physical security device fleets (cameras, readers, door controllers). Enterprise virtualization and clustered storage (Hyper-V, VMware vSphere, Nutanix, failover clustering, SMB). Scripted remediation (PowerShell).
• We are committed to pay equity and transparency.