MetaMask - Senior Systems Administrator
Requirements
• 5+ years in systems administration or infrastructure engineering roles • Strong working knowledge of cloud infrastructure environments • Experience administering enterprise SaaS platforms and MDM solutions (e.g. Jumpcloud, Okta) • Solid understanding of networking fundamentals, identity management, and access control • Track record of operating autonomously and making sound technical decisions under pressure • Clear communicator — able to translate technical complexity for non-technical stakeholders • Experience in a web3, fintech, or high-growth tech environment • Exposure to security frameworks or compliance programmes (SOC2, ISO 27001) • Experience supporting globally distributed, fully remote teams • Experience across at least two major cloud providers (AWS, GCP, Azure) • The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range. • US pay range (not including bonus, equity or other benefits) • $138,745—$202,336 USD • In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
Responsibilities
• Ticket management and remote support • Hardware and software support • Videoconferencing (both digital and physical) • Onboarding and offboarding tasks for new hires and departing employees • Procuring and shipping equipment to remote employees across the EU • General technical assistance • Execution of large-scale technical projects and company-wide technology initiatives • Work as part of the team responsible for the administration, performance, and reliability of cloud infrastructure across multiple environments, including Okta, Google Workspace, Slack, Zoom and Atlassian • Manage and evolve hybrid systems, ensuring seamless integration with cloud workloads • Administer and optimise the SaaS and MDM tooling stack that supports a globally distributed workforce • Lead incident response for critical systems, including root cause analysis and post-incident review • Build and maintain automation to reduce manual overhead and improve system observability • Define and enforce security and access control policies across platforms • Partner with the Security teams to support compliance requirements • Contribute to technical documentation and runbooks that raise team-wide operational standards
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