StraitsX - Compliance Manager (Customer Due Diligence)
Requirements
• Experience: 5–8 years of AML/CDD/KYC experience within banking, payments, FinTech, or another regulated financial services environment. • Leadership: At least 1–2 years of direct experience managing or leading a team. • Leadership: • Decision-Making: Comfort making sound judgment calls in ambiguous or "gray" areas, effectively balancing regulatory intent with business realities. • Decision-Making: • Communication: Exceptional written communication skills, with the ability to draft detailed case packs that hold up to rigorous committee and regulatory scrutiny. • Communication: • Education: Bachelor's degree or equivalent professional experience. • Education: • Active CAMS (or equivalent) certification. • Experience with card-issuing or card program due diligence. • Prior exposure to digital assets, stablecoins, or cross-border payments.
Responsibilities
• Team Leadership: Lead and manage the CDD Analyst team, overseeing workload distribution, coaching, and continuous professional development. • Team Leadership: • Quality Assurance: Serve as the final quality gate for high-risk onboarding cases (corporate customers, individuals, and card programs) before they are escalated to the Head of Compliance for decisioning. • Quality Assurance: • Committee Preparation: Prepare comprehensive case details for the Due Diligence Committee (DDC) and attend meetings to walk through case specifics alongside the Head of Compliance. • Committee Preparation: • Process Ownership: Develop, author, and maintain the onboarding playbook used by the Onboarding and Account Operations teams. • Process Ownership: • Ongoing Monitoring: Oversee end-to-end periodic reviews and ongoing monitoring workflows. • Ongoing Monitoring: • Cross-Team Alignment: Ensure a clear, practical, and effective division of responsibilities between the Compliance team and Operations. • Cross-Team Alignment: • Tooling & Governance: Manage due diligence tooling and vendor governance (e.g., name-screening configurations), working closely with Product to ensure tools and features are deployed responsibly. • Tooling & Governance: • Project Management: Drive cross-functional projects focused on continuously improving due diligence processes, policies, and system capabilities. • Project Management:
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