Heidi - Technical Product Manager
Requirements
• BA/BS in a technical or analytical field (Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences or related) • 4+ years in product, integrations or technical roles — we care more about what you’ve shipped than years on the clock • Real fluency with healthcare interoperability: SMART on FHIR, HL7 v2 (ADT, ORM, ORU), FHIR resources, OAuth flows for clinical apps. This is a requirement, not a nice-to-have • Experience shipping platform or framework products where what you build for one customer becomes a configurable module for the next • Comfort making build-vs-configure trade-offs daily, and the judgment to know when a shortcut today costs three deployments tomorrow • The ability to hold a coherent roadmap under pressure from multiple regional teams with competing priorities • Diagnostic data fluency: you can read integration logs and distinguish a model problem from a framework problem from a customer-specific configuration issue • A romantic streak about software and a belief that great design transforms someone’s day • You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you’ve made with them • Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products • Strong opinions, weakly held: you’ll shift the room when you’re right • If you answer 'NO' to these questions, this may not be the job for you: • Are you an execution powerhouse? • Have you shipped something this week? • Are you good at games? • Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call? • Does the prospect of making health systems a lot nicer make you feel fuzzy inside? • The Way We Work • The Way We Work • 1. Build to Last • 1. Build to Last • We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day. • 2. Own Your Practice • Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together. • 3. Move Fast, Stay Steady • We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make. • 4. Make Others Better • Honest feedback, steady support, and shared growth keep our teams improving together.
Responsibilities
• Own product strategy and roadmap for Heidi’s integrations surface — the framework, the marketplace, and the individual EMR and non-EMR connectors — setting clear goals and being held accountable to achieving them • Decide which integrations to build, which to deepen, and which to deprecate, balancing customer demand, regional pull and engineering cost • Serve as the central integration layer for Heidi’s product lines — when Scribe, Comms or Evidence needs to connect to an external system, the path runs through you • Own the Integration Marketplace as a single experience across Scribe, Comms and Evidence — including discoverability, multi-player setup and the closed loop on integration requests from growth • Drive the migration to the new integration framework so every connector benefits from shared infrastructure: sectional notes write-back, error handling, analytics instrumentation, multi-tenancy • Translate messy EMR realities — HL7 ADT messages, FHIR resources, Athena shell accounts, Cerner addendum behaviour, MEDITECH Expanse approval pathways, Best Practice workflows — into product specs engineering can build against • Set the standard for integration quality and reliability — error handling, write-back confirmations, latency, recovery from upstream failures — and be accountable to it • Be the connective tissue between US, UK and APAC regional teams: absorbing their competing priorities and translating them into a coherent platform roadmap rather than a queue of one-offs • Work directly with EHR partners, integration engines and platform teams to stay ahead of API changes and certification requirements • Connect field signal back to the framework: when the same gap shows up across three accounts or three regions, consolidate it into a platform fix instead of three bespoke ones • Expand integrations beyond EMRs — document stores (SharePoint, GDrive, OneDrive), clinical and drug references, scheduling systems, secure messaging — wherever clinicians already work. • If we'd worked together the last 6 weeks, you'd have: • Shipped the migration of an existing integration (e.g. Athena) onto the new framework and unblocked sectional notes write-back and mobile parity as a downstream consequence • Spent half-days with three customer accounts watching clinicians actually use the EMR alongside Heidi — Cerner clinician mapping, Athena multi-department provider setup, MEDITECH Expanse review-ambient flow — and come back with discrete tickets that changed the next sprint • Diagnosed why outbound write-back was failing for a specific Veradigm customer, traced it through the logs to a feature flag mismatch, and shipped the fix without waiting for a release train • Written the Integration Marketplace PRD that aligned Scribe, Comms and Evidence integrations into a single surface, with success metrics that commercial actually believes • Made a build-vs-configure call on an NHS letter-flow request — proved demographic extraction from a couple of ADT messages before committing to a full integration engine connection — and brought the regional team along for the ride • Said “no” to a one-off customer integration request and turned it into a framework capability that unblocked three other deals across two regions
Benefits
• Real product momentum. We're not trying to generate interest, we're channelling it. • Real product momentum. • Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. • Equity from day one. • Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real-world value to clinicians and patients every day. • Unmatched impact. • Work alongside world-class talent. Join a team of operators and builders who've scaled unicorns. • Work alongside world-class talent. • Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. • Your health, covered. • Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. • Global parental leave • Fertility support. £7,000 one-off payment, eligibility applies. • Fertility support • Learning & development. £700 per year for courses, books, memberships, conferences and more. • Learning & development. • Recharge days after major milestones and busy periods so you can reset and come back strong. • Recharge days • Work from anywhere for up to 4 weeks per year, wherever the world takes you. • Work from anywhere • Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. • Clinical leave • Flexibility that works. A hybrid environment, with 3 days in the office. • Flexibility that works. • Heidi’s commitment to Diversity, Equity and Inclusion
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT