Agoda - Technical Product Manager, LLM/ML Domain
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Requirements
• Gather requirements from ML engineers, data scientists, backend engineers, and AI application teams • Translate complex technical needs into clear product requirements and prioritization frameworks • Proactively identify opportunities to reduce friction, improve reliability, and increase deployment velocity • Balance experimentation flexibility with governance, safety, and cost efficiency • Execution & Delivery • Own features end-to-end: concept, specification, prioritization, implementation, and post-launch analysis • Partner closely with engineering to balance platform scalability, performance, and technical debt • Ensure platform capabilities support monitoring, evaluation, retraining, versioning, and observability of ML/LLM systems • Drive adoption through documentation, training, and internal evangelism • AI-Native Platform Evolution • Collaborate with engineering to level up Agoda’s platforms to be more compatible with AI coding assistants and autonomous agents • Ensure platform APIs, tooling, and abstractions enable meaningful AI-generated code contributions • Help define guardrails and workflows that allow safe, reliable AI-assisted development • 5+ years of experience in ML engineering, data science, platform engineering, or a related technical domain • 2+ years of technical product or program management experience in fast-paced, high-scale environments • Experience working with ML Ops and/or LLM Ops concepts (model lifecycle, evaluation, monitoring, versioning, deployment pipelines) • Technical Depth • Technical Depth • Strong understanding of ML systems and model lifecycle management • Familiarity with LLM application patterns (RAG, fine-tuning, prompt management, evaluation frameworks, etc.) • Comfortable discussing architecture, APIs, infrastructure trade-offs, and scalability concerns with senior engineers • Strong analytical mindset with the ability to reason about system design, performance, and cost trade-offs • Leadership & Mindset • Strong cross-functional leadership skills and ability to influence without authority • Comfortable operating in ambiguity and rapidly evolving technological landscapes • Excellent communication skills — able to translate between business, platform engineering, and AI application teams • Proactive, structured thinker with a strong problem-solving mindset • High ownership and bias for impact
Responsibilities
• Define and evolve the product vision and roadmap for Agoda’s ML & LLM Ops platforms • Shape how teams productionize ML models and LLM-powered applications • Identify platform gaps, scalability constraints, and optimization opportunities • Drive the evolution of our platform to support AI-native development workflows and coding agents
Benefits
• You will shape how AI is built at scale inside Agoda. • You will influence the evolution of our internal platforms toward AI-native and agent-compatible development. • You will work at the forefront of ML and LLM production systems in a rapidly changing ecosystem. • Your work will directly accelerate Agoda’s ability to deliver AI-powered experiences to millions of customers worldwide. • **This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.*** • #bangkok #sanjose #losangeles #sydney #melbourne #perth #vancouver #shanghai #beijing #shenzhen #copenhagen #paris #hongkong #budapest #jakarta #dublin #telaviv #milan #rome #tokyo #kualalumpur #amsterdam #oslo #jerusalem #moscow #barcelona #madrid #stockholm #zurich #taipei #london #wroclaw #warsaw #chennai #pune #toronto #austin #sydney #chichago #noida #delhi #seattle #hyderabad #gurgaon #newyork #bangalore #boston #bengaluru #berlin #mumbai #IT #4 #5 #LI-ST2 #LI-Hybrid • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
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