Job&Talent - HQ - Junior IT Helpdesk Engineer

• Handling Helpdesk Tickets • IT support for office infrastructure - WiFi, Network Connectivity • Managing devices through WorkspaceOne • Management of Endpoint Security through Carbon Black • Onboarding and Offboarding users • Image laptops to get them ready and wipe laptops according to procedures • Keep records of assets up to date • You will also collaborate with the wider global team to streamline operating procedures and enhance the experience for IT users • A successful candidate will have • Experience of helpdesk and desktop support • Ambitious, driven, and able to handle pressure and prioritise  tasks • Good automation skills or working towards this • Excellent communication skills with all stakeholders • An understanding of Local Area Networking including WiFi and related security concepts • Management of connectivity in small sites, firewalls, switches, APs • Some experience with supporting the following applications Okta, Google Suite Workspace, Tempworks or any ATS • Enthusiastic about technology and adaptable to change • Excellent documentation skills • Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries. We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive. Our mission is simple: to empower the people who make the world go round. • Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle — from recruitment and planning to time and attendance, performance, cost management, and communication. • It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality. Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality. • Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank. • Innovation, high standards, and analytical thinking are in our DNA. Everyone has a voice here, and that voice matters. It’s how we stay sharp, move fast, and make decisions that keep us ahead of the curve. • You’ll take full ownership of your work, collaborate across borders, and grow by doing. Around here, you’ll hear a lot about 10x experiences, human-centered design, and the power of AI. But what truly sets us apart is our people: Our diverse team brings unique perspectives, deep commitment and real-world experience to the table. • We champion empathy, honesty, and inclusion. Because when people can be their authentic selves, incredible things happen—for our workers, our clients, and for each other. • And we reward that impact—with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe. • If you're ready to make a real impact at scale, you're in the right place. • Proud to champion equality