Arize AI - IT Compliance Operations Analyst
Requirements
• 2+ years of experience in security, compliance, risk management, revenue operations or related fields • Experience responding to customer security questionnaires, vendor assessments, or RFP/RFI processes • Strong understanding of common security frameworks and standards • Excellent written communication skills with ability to translate technical concepts for non-technical audiences • Exceptional attention to detail and organizational skills • Ability to manage multiple priorities and meet tight deadlines • Comfortable working independently in a remote environment • Fluent in English (written and verbal) • Experience at a B2B SaaS company, especially in a high-growth startup environment • Knowledge of AI/ML technologies and associated security/compliance considerations • IT or Security certifications such as CISSP, CompTIA, etc • Experience supporting sales or customer-facing teams • Personal Attributes • Personal Attributes • Proactive problem-solver who takes ownership • Strong collaborator across time zones and cultures • Adaptable and comfortable with ambiguity in a fast-paced startup • Customer-focused mindset with commitment to quality • Curious learner who stays current on security and compliance trends • The estimated annual salary for this role is between $75,000 - $100,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support. • While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.
Responsibilities
• Customer Questionnaire Management (Primary Focus) • Manage and respond to customer questionnaires, RFP/RFIs, vendor assessments, and compliance requests • Serve as the primary point of contact for all incoming customer security and compliance questionnaires • Maintain a centralized knowledge base of standard responses to streamline future questionnaire completion • Coordinate with cross-functional teams (Sales, Finance, Legal) to gather technical and business information • Ensure responses are accurate, complete, and aligned with Arize's security posture and compliance commitments • Recommend tooling solutions (e.g., security questionnaire automation platforms) to scale operations • Documentation & Knowledge Management • Build and maintain a repository of compliance documentation, certifications, policies, and procedures • Keep documentation current as security controls, certifications, and policies evolve • Develop FAQ documents and self-service resources for common customer questions • Cross-Functional Collaboration • Partner with Sales team to prioritize questionnaire requests and meet deal timelines • Work closely with Security, Finance, Engineering, and Legal teams to validate technical responses • Identify gaps in documentation or security controls and escalate to leadership • Support annual audits (SOC 2, ISO27001, etc) by providing necessary documentation and evidence
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