Satispay - Chargeback Specialist

Luxembourg, Hybrid+ Equity4w ago

In Office Mid EMEA Fintech Payments Accounts Payable Specialist E-commerce Rails Reporting Cross-functional Collaboration

Requirements

• We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you? • Experience – You have 3+ years of experience in chargeback management, payment operations, or risk operations within fintech, e-commerce, or financial services. • Dispute Resolution Expertise – Proven understanding of dispute categories, evidencing standards, and resolution pathways across different payment rails. • Dispute Resolution Expertise • Regulatory Knowledge – Strong knowledge of EU regulations and consumer protection. • Regulatory Knowledge • Data Analytics – Advanced analytical skills with the ability to interpret data, identify trends, and drive data-informed decisions. • Data Analytics • Operational Excellence – High attention to detail, strong organisation, and the ability to work independently in a fast-paced environment. • Operational Excellence • Communication Skills – Excellent ability to explain complex technical topics clearly to both technical and non-technical audiences.

Responsibilities

• As our Chargeback Specialist, you’ll be the person who manages and resolves complex disputes and chargebacks, ensuring efficient, timely, and fair resolutions while protecting customer trust and our financial integrity. • Handle Complex Disputes and Chargebacks – Managing the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation, response drafting, and escalation. • Handle Complex Disputes and Chargebacks • Perform Deep-Dive Analysis – Analyzing dispute and chargeback data to spot root causes, emerging patterns, and process gaps to drive prevention and recovery steps. • Perform Deep-Dive Analysis • Contribute to Process Optimisation – Actively identifying and proposing improvements to workflows, SLAs, and quality checks to increase win rates and reduce manual effort. • Contribute to Process Optimisation • Ensure Compliance – Maintaining expert-level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection. • Ensure Compliance • Cross-functional Collaboration – Partnering with FinCrime, Customer Support, Legal, and Product to provide expert input to prevent chargebacks upstream. • Cross-functional Collaboration • Tools & Reporting – Expertly using and refining internal tools and reporting to monitor performance, quality, and risk metrics. • Tools & Reporting

Benefits

• Co-workers/team • Flexible work options available • Job title/functions • Leadership team • Reputation as an employer • Product reputation & services • Purpose & values • Training/learning opportunities • Please enter the gross yearly salary expectations (in EUR). Please enter numbers only. • By submitting this application, I acknowledge that I have read and understood the content of the Privacy Policy • Note: The consent period lasts for 2 years • Recruiting Privacy Policy • Satispay may use Artificial Intelligence with this application. Learn more.